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Winback call

BowenZ
I'm a Participant Level 3
I'm a Participant Level 3

Hi Fido,

 

I've received an email after I transferred my mobile number to another provider says I'll receive a call from one of your ambassadors, in the past few days I have received two call form you cause on my call display shows Fido, but I just couldn't answer it, every time when I pick up the phone, and it's hung up right away itself, just a little confused, do you have a number that I can call back or you'll call me back again? Or could you send me an email?


Thanks 

13 REPLIES 13

Raynard_r
I'm a Participant Level 2
I'm a Participant Level 2

Can I please get a call. I have been charged over $1600 and my account online has not been updated with what was offered. It's been almost a month since the offer and I can't get a hold of anyone as the regular fido department cant help.

Hi @Raynard_r

 

I am sending a PM your way. 

 

Talk soon. 



shabeebrizvi
I'm a Contributor Level 2
I'm a Contributor Level 2

@BowenZ @Nes3 any luck???

shabeebrizvi
I'm a Contributor Level 2
I'm a Contributor Level 2

Haha looks like I am not alone in this! 😂😂😂

BowenZ
I'm a Participant Level 3
I'm a Participant Level 3

Hahahhah, and my problem is still not solved yet 😅😅

Hey guys!

 

If your requests were sent to the team, they will reach out to you in time.

 

 

 



Nes3
I'm a Participant Level 2
I'm a Participant Level 2

The same thing is happening to me. Did you get it resolved?

BowenZ
I'm a Participant Level 3
I'm a Participant Level 3

Nop, not yet, 😅

Hey @Nes3

 

A PM is coming your way as well, keep an eye on your inbox! 



BowenZ
I'm a Participant Level 3
I'm a Participant Level 3

Could you contact me here to help me with that ?

Hey there Bowen, this situation would be better handled through customer service. You can find different ways to reach them here. Or we can always send you a PM. Let us know what you prefer!

BowenZ
I'm a Participant Level 3
I'm a Participant Level 3

Yes, could you please send me a PM, cause I've reached the customer service but they couldn't help me with this problem,

and today I have received a call from Fido again, I’m sure it’s from Fido, cause the call display shows Fido.  and I think it’s from the winback department, but still the same problem after 2 seconds I answered the phone it hung up itself, have no idea what’s going on.

so could you please send me a PM to help me out, thanks so much ! 

FidoNick
Former Moderator
Former Moderator

We're going to take a look at things to see what's going on @BowenZ Smiley

 

I'm sending a PM your way, get back to us whenever is convenient for you!