Wifi Calling worked & stopped working

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I'm a Participant Level 2 andre88224
I'm a Participant Level 2

Wifi Calling worked & stopped working

Hi,

 

I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.

 

I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.

 

Anyone can help please?

 

 

 

Accepted Solution

Re: Wifi Calling worked & stopped working

Hi there @andre88224

 

Thanks for reaching out!

 

We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE 

 

As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!

 

If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing. 

 

I hope this helped in some way 😃 

 

 

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Message 1 of 56
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Former Moderator FidoJo
Former Moderator

Re: Wifi calling dropping calls

Hey @Wired

 

Welcome to the Community🙂

 

I moved your post to this thread as it's about Wi-Fi calling and it might help!  Since when are you experiencing this situation and what device are you using?

 

Also are you using a Fido device?  If you have a non-Fido device and no conflicting services, it may work, but we can’t assure that the feature will work properly.

 

You can check the details About Wi-Fi Calling here

 



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Message 51 of 56
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I'm a Contributor Level 1 Wired
I'm a Contributor Level 1

Re: Wifi calling dropping calls

Hello, me and my wife have lg q6 and lg g6. Same issue both purchased at fido store. We started to have issue i would say around feb.

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Message 52 of 56
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I'm a Contributor Level 1 Wired
I'm a Contributor Level 1

Re: Wifi calling dropping calls

There is another thread too on the forum about lg g6 wifi calling dropping call

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Message 53 of 56
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Moderator
Moderator

Re: Wifi calling dropping calls

Hey @Wired,

 

Thanks for getting back to us.

 

I'll send you a PM to take a closer look into it.

 

 



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Message 54 of 56
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I'm a Contributor Level 1 Wired
I'm a Contributor Level 1

Re: Wifi calling dropping calls

@FidoClaudia 

 

Thanks for trying to help me!

 

Many users seems to be affected by lg's wifi calling dropping ...  I think this issue need to be addressed properly to the manufacturer by fido and get fixed to a more holistic level.  I cannot send my phone for repair if my phone is working fine beside the wifi calling feature provided by your company.

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I'm a Contributor Level 1 Wired
I'm a Contributor Level 1

Re: Wifi calling dropping calls

@FidoClaudia @FidoJo @Cawtau 

 

Wifi calling have been fixed on my phine for a while now. Many thanks!

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