Hey @R_onan!
What type of device is it?
If it's an iPhone, the service will work even if it was not purchased from us (as long as it has iOS 9.0 or above). If it's an Android, it must be purchased from Fido and at this time the service is offered on these Android phones:
- Google Pixel2
- Google Pixel2 XL
- LG G4 (must be on Android 6.0 or above)
- LG G5 (must be on Android 6.0.1 or above)
- LG G6 (must be on Android 6.0 or above)
- LG Q6
- LG V30
- LG Xpower 2
- Samsung Galaxy A5 (2017)
- Samsung Galaxy A8
- Samsung Galaxy Note 8
- Samsung Galaxy S6 and Samsung Galaxy S6 edge (must be on Android 6.0.1 or above)
- Samsung Galaxy S7 and Samsung Galaxy S7 edge (must be on Android 6.0.1 or above)
- Samsung Galaxy S8 and Samsung Galaxy S8+
- Samsung Galaxy S9 and Samsung Galaxy S9+
I hope this helps!
Hey @AnonymousUser,
Thank you for taking the time and providing this information, it definitely helps us understand the steps that have already been taken.
To answer your first few questions.
- The iPhone SE itself is compatible. You can check out the compatible models on this page here.
- Our Wi-Fi calling feature is not compatible with Tablets or Data-Only plans.
- Device built-in features or Apps for monitoring your data usage should not have an impact on your capacity to use Wi-Fi calling.
The fact that the service is working properly in the Non-Fido Android is great news! The device being a Non-Fido phone doesn’t automatically make it incompatible with Wi-Fi calling. However, it can happen that it doesn’t work and that our troubleshooting steps are limited in these cases.
The fact that the Wi-Fi calling works fine when the SIM card is in the second phone is a good indication that the service is well provisioned, and it may be an issue with the phone.
Can you tell us what happens exactly when you try to use the Wi-Fi Calling on the iPhone 6S?
Are you seeing either of the following error messages?
• Service not available, contact your service provider
• Unknown Server Error, contact your service provider
• Failed to provision the service
Hello AnonymousUser,
Firstly to address the issue of public forum vs PM. Many people think that the moderators wish to continue in PM to prevent others from knowing what was discussed to keep those solutions private. If the issue requires access to a customer's account details, sharing that personal information in an open public forum is not appropriate. That's the reason for continuing in PM, not because they don't wish others to know the solutions.
The reason why they say that Wifi-calling and voLTE should work on specified iPhones, but they do not guarantee the same with android phones is that there is a Global database for iPhone IMEIs. There is no such database for android devices. It's one benefit of Apple's closed system.
I understand you note that your iPhone 6S has not been able to use those functions. It's possible that the account is not provisioned for that device. Each SIM would be provisioned for a particular device. Your being able to use both SIMs in the LG G6 suggests neither SIM is provisioned for iPhone. You might consider contacting customer service and have them provision one of the SIMs for the iPhone 6S. Alternatively, you could PM a moderator. Once they verify some information, they'll also be able to access the account details.
Contrary to what others might believe, Fido does not blacklist IMEIs. However, if an android device's IMEI is not in their inventory database (ie device purchased from Fido), they do not guarantee that those services will work. As you note, it does happen to work in some cases. It does not have to do with any previous network lock to other carriers.
@AnonymousUser wrote:...wouldn’t Fido benefit from allowing any customers who may be using phones unlocked by other carriers to route their calls/SMS/MMS through a WiFi network that Fido doesn’t have to pay for and which reduces the customer load on the Fido network? ...
Even though a phone with Wifi-calling enabled might not connect to local cellular towers, calls and messages still route through the Fido networks. It is not the same as other app-based Wifi-calling which route entirely via the internet (see graphic here). It's access to the gateway which needs provsioning. So while it's true Wifi-calling might reduce the load at local cellular towers, it does not reduce the customer load on the Fido networks.
Hope this helps 
Cheers
If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.
You can also read-up on this, directly on Fido.ca here, on our Wi-Fi Calling page.
Look under the section: "Do I need a specific device or plan to use Wi-Fi Calling?"
All of the information can be found here 😃
Hey @Wired
Welcome to the Community🙂
I moved your post to this thread as it's about Wi-Fi calling and it might help! Since when are you experiencing this situation and what device are you using?
Also are you using a Fido device? If you have a non-Fido device and no conflicting services, it may work, but we can’t assure that the feature will work properly.
You can check the details About Wi-Fi Calling here!
