When does my data reset

[Rohan20rj]

My Cycle ended today and it shows that new cycle starts in 27 days. As my internet usage of my previous cycle exceeded the limit, I want to know if I can use the internet with new cycle without any extra charges? Please reply as soon as possible. Thank you

[Debbyart]

Hi, i paid my bill a day after I was supposed to and I was running out of data but the paused my data. So i don't understand why, since I already paid for the month. 

[FidoSaad]

Hey there @Debbyart

Welcome to the Community

Your usage should reset when you start your new month. You can see how many days you have left until your next cycle on the Fido app or online on our website.

Just to confirm, is your mobile data still paused at the moment? Also, what is your bill cycle's date?

[KAPABLE-K]

@Rohan20rj Your cycle always reset the day after your billing date

[Evelyn4]

I was wondering that as well does are data rest the day of are billing date even if you pay for it before 

[FidoKenny]

Hello @Evelyn4

Not sure to understand your question. What do you want to know about your data?

[Rohan20rj]

KAPABLE-k but it still shows my previous data usage which I have already exceeded. So from now, my usage will be considered in a new cycle ?

[KAPABLE-K]

@Rohan20rj is your billing date the 3rd or 4th ?

[Rohan20rj]

Its 3rd @KAPABLE-K

[KAPABLE-K · Accepted solution]

@Rohan20rj then you should have access to your full data today. Fido site is usually a couple hours behind and they also do maintenance around midnight.

[Rohan20rj]

Cool ! Thanks a Lot for your help buddy ! I owe you this one !

[KAPABLE-K]

@Rohan20rj No problem you can also read this blog post here to help stay on top of your data usage.