What is the direct number to the collections and payment department

Reply
Highlighted
I'm a Participant Level 1 Mitchin
I'm a Participant Level 1

What is the direct number to the collections and payment department

I know the collections and payments department is open 24 hours a day. Anyone know it (in Canada if that matters) so I can reach them?

Accepted Solution

Re: What is the direct number to the collections and payment department

Hey @Mitchin

 

Welcome to the Community!

 

Although we do provide tons of method to reach us in order to take a payment arrangement, our Credit Operations department is not open 24/7. You can reach them at 1-888-481-3436 or call *732 from your Fido device.

 

Their business hours are:

 

Monday to Friday: 7 am to midnight EST

Saturday: 7:30 am to 9 pm EST

Sunday: 10 am to 6 pm EST

 

Hope this helps. 

View solution in context
Flag this to a Moderator
Message 1 of 4
672 Views
Moderator
Moderator
Solution

Re: What is the direct number to the collections and payment department

Hey @Mitchin

 

Welcome to the Community!

 

Although we do provide tons of method to reach us in order to take a payment arrangement, our Credit Operations department is not open 24/7. You can reach them at 1-888-481-3436 or call *732 from your Fido device.

 

Their business hours are:

 

Monday to Friday: 7 am to midnight EST

Saturday: 7:30 am to 9 pm EST

Sunday: 10 am to 6 pm EST

 

Hope this helps. 



Flag this to a Moderator
Message 2 of 4
666 Views
I'm a Participant Level 1 azecleto
I'm a Participant Level 1

Re: What is the direct number to the collections and payment department

I returned calls many times to credit operations but its only prompt voice on how to make a payment.i want to speak with the real persons coz i have concerns that needs to be address from the real agent

Flag this to a Moderator
Message 3 of 4
330 Views
Moderator
Moderator

Re: What is the direct number to the collections and payment department

Hello @azecleto,

 

You mention you returned calls, however to clarify, did you use the numbers shown above and during business hours? 

 

Alternatively, have you tried using the live chat or calling us at *611? 



Flag this to a Moderator
Message 4 of 4
304 Views