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Sim card error

Paulah024
I'm a Participant Level 1
I'm a Participant Level 1

So I'm changing my moms fido phone from a Samsung galaxy s5 to a Samsung a70

I log in type the old sim card and then the new one and click update my sim card and I get an error message saying sorry that is not the sim number that is associated to your phone number please try again. I made sure I typed in both sim numbers in the appropriate fields correctly can anyone help solve this problem I'm having?

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Paulah024! Welcome to the community. Smiley

 

Did you follow all the instructions to change it online found here?

 

Make sure to validate the SIM card number. It's a 20-digit number on the front or back of the card that starts with 89302.