Wait Time and "Busier than normal"

[Cam98]

I've been waiting on ask jack for an hour and a half for a customer service rep to discuss possibly leaving Fido for Freedom. This level of customer service is gonna make it harder for Fido to retain my business. Every post that I see on here about wait times get a generic "please be patient as we are currently busier than normal". I've been with Fido for 5 years and this messaging has never changed. You're not busier than normal. This IS normal. Hire more staff

[Original_Lucy · Accepted solution]

Hi there @Cam98 , you may want to try another method of contacting Fido if the ask jack is a long wait. Try calling *611 from your device  or using one of the methods mentioned Here to make your request. Hope that works out for you