WORST CUSTOMER RESPONSE EVER

WORST CUSTOMER RESPONSE EVER

WORST CUSTOMER RESPONSE EVER

BKmin
I'm a Participant Level 1

WORST CUSTOMER RESPONSE EVER

One of your chat agents named Wermson from the Share a Concern team guy was VERY rude today.

 

I know my English isn't so good as to understand what he was saying perfectly.

 

He was being rude during the chat when I didn't seem to understand and he just left the middle of the conversation not even saying bye or anything.

 

"WERMSON" is the main reason why I'm now planning to change my phone company.

 

Fido doesn't even have an email contact for **bleep**ty service complain and I'm writing this lame post here.

 

I'm paying for these bills and I'm getting **bleep**ing ignored by one of your employees.

1 REPLY 1
FidoAnthonyZ
Moderator

Hello @BKmin,

 

Welcome to the community! 

 

I'm sad to hear you didn't have a good experience. This definitely isn't the kind of experience or treatment we wish for you and we wouldn't want to see you go because of this.

 

Feel free to reach out using these methods and we'll be happy to help you and also send your feedback regarding your experience to the right place.