Voicemail only holds 3 messages

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I'm a Participant Level 2 Cat9
I'm a Participant Level 2

Voicemail only holds 3 messages

Apparently all of a sudden my voicemail will only hold 3 messages. When I questionned this I was told I have to pay another 7$ a month to hold more messages? Is this a joke?

 

Accepted Solution

Re: Voicemail only holds 3 messages

Hey @Cat9, welcome to the Community! Smiley

 

We'd love to provide some more info! Have you changed your plan recently by any chance?

 

All our current plans come with a Mini Voicemail that holds up to 3 message, for up to 3 days, with a duration of up to 3 minutes each. This feature comes free with our current plans but we do understand that for some customers 3 messages may not be enough so we do offer the option to add more messages!


If you add our $7 value pack, not only do you get a bigger voicemail but your plan is enhanced with all these features:

 

- Name Display (must have Call Display to benefit from this feature)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here

- 2,500 Call Forwarding Minutes

 

Alternatively, if you want just the bigger voicemail it would be $6 to add it as a single option.

 

I hope this clears things up a little, let us know if you'd like to add it and we can send you a PM!

 

 

 

 

 

 

 

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Solution

Re: Voicemail only holds 3 messages

Hey @Cat9, welcome to the Community! Smiley

 

We'd love to provide some more info! Have you changed your plan recently by any chance?

 

All our current plans come with a Mini Voicemail that holds up to 3 message, for up to 3 days, with a duration of up to 3 minutes each. This feature comes free with our current plans but we do understand that for some customers 3 messages may not be enough so we do offer the option to add more messages!


If you add our $7 value pack, not only do you get a bigger voicemail but your plan is enhanced with all these features:

 

- Name Display (must have Call Display to benefit from this feature)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here

- 2,500 Call Forwarding Minutes

 

Alternatively, if you want just the bigger voicemail it would be $6 to add it as a single option.

 

I hope this clears things up a little, let us know if you'd like to add it and we can send you a PM!

 

 

 

 

 

 

 



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I'm a Participant Level 2 Cat9
I'm a Participant Level 2

Re: Voicemail only holds 3 messages

It's very unfortunate that Fido has joined the masses and decided to charge long time loyal customers with ridiculous fees for an answering machine. It costs Fido nothing to offer me voicemail.  This is a complete scam and was definitely not explained by your staff! I hear Videotron is the new way to go. Fido only had one store left in Ottawa anyway...that's what happens when you treat loyal customers like trash.

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Re: Voicemail only holds 3 messages

That's not at all our intention @Cat9 and we want the best for our customers!


We understand the importance of voice messaging for many of our customers. Many of our older plans had no voicemail at all and it had to be added a separate option. Today, we offer a mini voicemail with all our plans so our customers can have a voicemail no matter what plan they are on. For those that do need more, we offer the value pack which is packed with value for a low price.


We are sad to hear that this is the impression you have though and we'd love to review your options. I'll send you a PM so we can go over your options. I'm confident we can find something that works for you Smiley

 



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I'm a Participant Level 3 nixi
I'm a Participant Level 3

Re: Voicemail only holds 3 messages

I was surprised to learn this well, 3 short voicemails held only for a short time is hardly practical and does not make much sense. $7 more a month for proper voicemail seems quite high but is apparently the standard in Canada. It would be great if there was perhaps a cheaper middle option with some of the features for $3 / month or so. 

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Re: Voicemail only holds 3 messages

We hear you, nixi, thanks for the suggestion!

 

That's a great idea! 

 

Now, we can't make any promises but we'll make sure that your feedback is seen by the right people. 



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I'm a Contributor Level 1 Berlo
I'm a Contributor Level 1

Re: Voicemail only holds 3 messages


@FidoNick wrote:

Hey @Cat9, welcome to the Community! Smiley

 

We'd love to provide some more info! Have you changed your plan recently by any chance?

 

All our current plans come with a Mini Voicemail that holds up to 3 message, for up to 3 days, with a duration of up to 3 minutes each. This feature comes free with our current plans but we do understand that for some customers 3 messages may not be enough so we do offer the option to add more messages!


If you add our $7 value pack, not only do you get a bigger voicemail but your plan is enhanced with all these features:

 

- Name Display (must have Call Display to benefit from this feature)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here

- WhoCalled

- 2,500 Call Forwarding Minutes

 

Alternatively, if you want just the bigger voicemail it would be $6 to add it as a single option.

 

I hope this clears things up a little, let us know if you'd like to add it and we can send you a PM!

 

 

 

 

 

 

 


Why are you and other Fido agents keep selling WhoCalled if it's not available anymore? It was discontinued 3 months ago.

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Re: Voicemail only holds 3 messages

Hey @Berlo

 

Thank you for pointing this out. We actually no longer offer the WhoCalled feature.

 

You can check out what's included in our Value Packs right from here. Smiley 

 

 



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I'm a Participant Level 2 ChristineA1
I'm a Participant Level 2

Re: Voicemail only holds 3 messages

I am a long time Fido customer and just recently added a second phone and internet to my account. I am so frustrated with how impractical and useless the voicemail is. The plan said that voicemail was included. It was not called mini voicemail or anything else that would indicate that it is not what any reasonable person would understand voicemail to mean. Not one of the customer service representatives I spoke to mentioned anything. This is so deceptive and I am incredibly disappointed with Fido. I am not at all interested in increasing the price of my plan by $6 to $7 a month to pay for something that appeared to be included. 

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Re: Voicemail only holds 3 messages

Hey @ChristineA1! Welcome to the community and thank you very much for your feedback. Smiley

 

Can you clarify where you saw that plan did not specify the voicemail details please?

 

We'll be happy to take a look at this with you.



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I'm a Participant Level 2 ChristineA1
I'm a Participant Level 2

Re: Voicemail only holds 3 messages

If I look at the details of the plan when I check my billing information online, it just says voicemail with no qualification. I can’t go back and tell you what I saw when I initially signed up. Your website currently describes it as voicemail and buries the details in the fine print, which is still deceptive. You should call it voicemail lite or mini voicemail or something to be honest with your customers about the fact that voicemail is not actually included. 

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Re: Voicemail only holds 3 messages

Hey @ChristineA1


The voicemail that's offer by default is still a voicemail. When we activate new service we mention that there is an option to get a premium voicemail for an additional fee. As FidoNick mentioned: 

 

All our current plans come with a Mini Voicemail that holds up to 3 message, for up to 3 days, with a duration of up to 3 minutes each. This feature comes free with our current plans but we do understand that for some customers 3 messages may not be enough so we do offer the option to add more messages!

If you add our $7 value pack, not only do you get a bigger voicemail but your plan is enhanced with all these features:

 

- Name Display (must have Call Display to benefit from this feature)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here

- WhoCalled

- 2,500 Call Forwarding Minutes

 

Alternatively, if you want just the bigger voicemail it would be $6 to add it as a single option.



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I'm a Participant Level 2 ChristineA1
I'm a Participant Level 2

Re: Voicemail only holds 3 messages

As he mentioned, it is a “mini voicemail” which is not at all how it was described or marketed. As I said before, at no point in the process did a customer service representative tell me that proper voicemail is only available for an extra fee. Very disappointed with this deceptive practice and with your response. 

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Re: Voicemail only holds 3 messages

It's definitely not our intentions @ChristineA1 and we're sorry if there was some confusion.

 

The current voicemail offered with our plan is considered the standard voicemail or "proper" voicemail now. It comes with all of our in-market plans at no additional cost.

 

The details of it are directly on our website when viewing the plans in the SEE FULL DETAILS section below  :

  • Voicemail7

- SEE FULL DETAILS

7. Service includes up to 3 messages, each 3 minutes in length that can be saved up to 3 days.

 

The other options for more messages are Premium voicemails, they offer more at an additional cost and can be added and removed at any time.

You can find all this info in our Voicemail section on our Add-Ons page.

 

I hope this clarifies a bit better.



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