Upgrading phone

[Thomelde]

I upgraded my phone online a couple days ago; got the confirmation email, plus my plan change email. But still no tracking number email. I called customer service and they said they no long will be getting the phone I ordered in, even though I got a confirmation email when I ordered it. They said it's first come first serve but I ordered it while it was still in stock. I also tried to upgrade to a different phone they had in stock but my account says upgrade pending still from the one I did a couple days ago. Please help

red iPhone 11 128gb I ordered

[FidoPhilippe]

Hey @Thomelde! Philippe here. Welcome to the community.

I'm sad to read about your experience. That's certainly not the way we want you to feel when you're getting a new phone.

Can you confirm which phone you ordered please? It may just be on backorder. If not, we'll be happy to check-out other options with you.

[Thomelde]

I ordered Red IPhone 11, 128 gb 

[FidoValerie]

Hi @Thomelde

This specific model is no longer available for sale, but we can definitely check the status of your order.

We can also look over options for another model together, if necessary!

Just reach out to us here to get started.

Alternatively, we can also send you a PM through the Community, if that works best for you.