Upgrading My plan

[vne]

I have tried upgrading my plan, but even if I proceed in the portal it doesn't activate, I am trying to call the helpline and you know the waiting time, I have been waiting for an hour and still need to wait for a couple more. 
why the waiting time is exceptionally long?

[FidoAnthonyZ]

Hello @vne,

Welcome to the community!

Sorry to hear you're having trouble changing your plan and getting in touch with us. We are very busy during this period so wait times may be longer than usual.

Feel free to reach out using the methods shown here and we'll be happy to help.