Update your website!

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I'm a Participant Level 2 ZackRoberts
I'm a Participant Level 2

Update your website!

You really need to do something about this website. Its very slow. Firstly, takes few minutes to sign in. Secondly, it takes another few minutes to load. Then every page you open after is the same. The forum searches are useless. You search something you need help with. Then you can't even open the post it just refreshes the page again. Very disappointed. You wonder why nobody uses this website and customer service phones are always busy? We need a change! I speak for All us customers.

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Re: Update your website!

Hey @ZackRoberts! I hope you're doing well. Smiley

 

Thank you for your feedback! I just need to clarify a few things with you to confirm the problem.

 

When you say that it takes a few minutes to login and then to load, do you literally mean a few minutes in each case? I ask because it only take me a few seconds (roughly 5 to 10) to do the same for each.

 

Also, can you provide the web browser you're using and if you tried different browsers?

 

Have you added our websites (fido.ca and the community) to your browsers exemption list (for the pop-up and ad blockers)?

 

Let us know.



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Re: Update your website!

Hey @ZackRoberts!

 

Do you still need help with that?

 

Let us know.



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