Unable to see usage

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I'm a Participant Level 2
I'm a Participant Level 2

Unable to see usage

Hello, 

 

It's been almost 2 months that I changed my phone plan (went from prepaid to monthly).

However, I am still unable to see my data usage (whether it is in the application or on the site), and I already had my first bill.

 

Is there anything I can do?

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Re: Unable to see usage

Hey @Kuroo,

 

Welcome to the community!

 

Since the change to a monthly service, did you log in to your monthly account or is it still logged on your prepaid account? 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Unable to see usage

Hello @FidoLony ,

 

I believe that I am logged in to my monthly account.

The account was created after I changed my phone plan (I did not have one while I was still on my prepaid plan).

Also, I was able to pay my second bill through the application.

 

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Re: Unable to see usage

Hey @Kuroo

 

Are you using your email address or your phone number to login to your account? 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Unable to see usage

Hello @FidoJulien ,

 

I am using my email address to log in.

When I tried to use my phone number, it says that they are unable to access my account info, and tell me to visit the online site. I did but did not find anything.

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Re: Unable to see usage

Hey @Kuroo

 

When you're logged into the App, do you see your mobile number at the top of the screen? 

 

You should see 5 main tabs at the bottom of the App. Usage, Billing, Messages, Support and More. 


Can you tell us what you see exactly when you click on USAGE?  



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