Fido

Kuroo

Hello, It's been almost 2 months that I changed my phone plan (went from prepaid to monthly).However, I am still unable to see my data usage (whether it is in the application or on the site), and I already had my first bill. Is there anything I can ...

Kuroo

Hello @FidoPierre , When I log in to the App, on the top of the Billing tab (it puts me there automatically), I see my mobile account number.As for the Usage tab, I cannot click on it. I am unable to neither click on it nor access it online.

Kuroo

Hello @FidoJulien , I am using my email address to log in.When I tried to use my phone number, it says that they are unable to access my account info, and tell me to visit the online site. I did but did not find anything.

Kuroo

Hello @FidoLony , I believe that I am logged in to my monthly account.The account was created after I changed my phone plan (I did not have one while I was still on my prepaid plan).Also, I was able to pay my second bill through the application.

Fido

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Unable to see usage

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