That sounds like a really nice thing you're doing!
I'll send you a PM to help you out, but, don't forget that for this type of request, you can reach out to customer service for immediate help. You can find all the ways to get in touch with customer service here.
Talk to you shortly.
hello, how can i unlock my fido ztewf721 device? i am still a fido customer but just don't have the home phone anymore. I wanted to reach customer service but waited almost 1 hour and half at fido chat, it seems everyone is busy with new iphone service.