Unable to add a new line

[Sally326]

Hello,

I'm unable to add a new line to my account. I have an error message once i want to do that. I have contacted customer service and they told me they have same message. can I get some help here

[FidoPhilippe]

Hey @Sally326! Philippe here. I hope you're doing well.

I'll be happy to help you with your activation! To assist you, please answer these questions:

1. Can you clarify what steps you take to get the error message please?

2. Can you send a screenshot of the error message (while hidding your personal information)?

Thanks!

[Sally326]

 Hi Philippe, there you go. Pls note, I have not added any line yet!

[FidoValerie]

Hi @Sally326

Thanks for the screen capture!

There is indeed a limit of lines on each account, which can be of only 1, depending on the credit evaluation result.

However, you can contact us and we'll be happy to verify if we can approve another line on your account.

We can also send you a PM through the Community, should that work best for you!

[Sally326]

Hi Valerie,

Thanks. I will be glad to receive a PM.

[FidoPierre]

Hey @Sally326, 

Sending you a PM now so we can take a closer look into this together.