Can't have Internet and Phone Accout under one Login???

Can't have Internet and Phone Accout under one Login???

Can't have Internet and Phone Accout under one Login???

qaaboozer
I'm a Participant Level 1

Can't have Internet and Phone Accout under one Login???

I recently switched to Fido Internet and also switched my cell phone from Koodo to Fido. With my current Fido login I can see my internet account but can't see my phone account. I want to add my phone account to my current Fido login so I can easiliy see both and not have to create a new email address so I can login for my phone. Is this possible?

 

After waiting for hours / chatting / disccounting with human agent they said this is not possible.

 

Is this true?

 

Thanks

1 REPLY 1
FidoPierre
Moderator

Hey @qaaboozer,

 

Welcome to the Community.

 

You should be able to see both account information under the same profile. I will send you a PM so we can take a closer look into this with you.