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Can't have Internet and Phone Accout under one Login???

I'm a participant level 1
I'm a participant level 1

I recently switched to Fido Internet and also switched my cell phone from Koodo to Fido. With my current Fido login I can see my internet account but can't see my phone account. I want to add my phone account to my current Fido login so I can easiliy see both and not have to create a new email address so I can login for my phone. Is this possible?


After waiting for hours / chatting / disccounting with human agent they said this is not possible.


Is this true?




Former Moderator
Former Moderator

Hey @qaaboozer,


Welcome to the Community.


You should be able to see both account information under the same profile. I will send you a PM so we can take a closer look into this with you.