Transferring Device Protection Plan Charges to My Monthly Bill

[mjakeishan28]

Hi,

I would like to know how I can transfer my Device Protection Plan charges to my monthly Fido bill.

Here’s my situation: I purchased an iPhone 16 during the Black Friday deal from an authorized third-party vendor and added a Device Protection Plan at the time of purchase. However, my protection plan charges do not appear on my Fido bill.

I have already contacted both Apple and Fido customer support, but I haven’t received a clear answer. I’ve noticed that other customers have their device protection charges reflected in their monthly statements, but that’s not the case for me.

Recently, I discovered that my Device Protection Plan is under Likewize. I would like to transfer these charges from Likewize’s direct billing and have them included in my Fido bill instead. Could you please advise on how to proceed with this request?

Looking forward to your guidance.

[mjakeishan28]

Hi Cawtau,

Thanks for your input; it’s really helpful. On the other hand, I’m glad you asked the third-party vendor, and yes, it’s Wireless Wave.

That explains why I need to add device protection again when I check my device protection under Fido.

However, is there any chance I can cancel my Device Protection from Wireless Wave and get the one that Fido offers? Can I still get device protection from Fido, even though there’s a limit of months? I’m not sure about this.

[Cawtau]

Hello again,

  Thank you for the additional information. Unfortunately, I might have been mistaken about being able to add Fido's device protection. Upon further investigation, I found this in their FAQ page:

~taken from here.

  If your phone was purchased during Black Friday, it would be beyond that 60 days stated. As mentioned, these forums are community-driven. We would not know the full details and stipuations required for the product offerings. Alas, I do not know if a transfer in protection plans is possible. You might need to contact Fido customer service for clarification. Additionally, Wireless Wave might have their own conditions about their device protection. You might also consider contacting them for possible options.

Hope this helps 😀

Cheers

[Cawtau]

Hello Mjakeishan28,

  Since you purchased your device and protection plan from a third-party vendor, I'm not sure whether it would be possible to have those mobile protection charges on your Fido bill as they are likely provided by that particular vendor and not Fido. While I understand Likewize might provide the protection for both plan offerings, they would likely be two different package options.

  For example, this is the Mobile Protection Plan from Wireless Wave. On the other hand, this is the Device Protection from Fido. Both protection plans are provided by Likewize. However, they are slightly different. One apparent difference is their device tiers. The Mobile Protection Plan from Wireless Wave has five tiers whereas the Device Protection from Fido has four tiers. It's possible there are other less striking differences as well. It's suffice to note that they are not the same product.

  I do not know from which third-party vendor you purchased your device. However, it's likely the Device Protection they offered to you with that purchase was their own phone protection plan and not the one offered by Fido. That would likely be the reason your Device Protection does not appear on your Fido bill.

  Unfortunately, if your Device Protection is from a third-party vendor, I don't think it will be possible to transfer those charges directly to your Fido bill. That third-party vendor would get paid for the protection service, not Fido. That said, it may be possible to cancel that device protection and opt for Fido's Device Protection through Fido. In that case, the device protection charges would show on your Fido bill. Though, you may consider verifying there are no penalties for cancelling the device protection. Alternatively, you might consider contacting Likewize to see if it is possible to switch protection programs. You might also consider contacting the third-party vendor to ask if they can transfer your device protection from their offering to that from Fido.

  You should note these forums are community-driven and not intended as a venue for customer services. If you would like to discuss your situation, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers