Hello Naliny,
Welcome to the community!
With what would you like some help?
That new charge is only applicable on certain transactions which can be done by ourselves:
As of May 14th 2019, when a customer service representative performs a transaction on your behalf a small fee is applied for select transactions available on Fido MyAccount self-serve.
Transactions performed over the phone, via live chat, or social media support may be affected.
Impacted transactions:
- Making a payment
- Updating method of payment
- Updated contact information (email, phone)
- Changing billing language
- Resetting Voice Messaging password
- Changing Name Display for Call Display
~ Taken from here.
Is the assistance you require a part of that list?
The problem with all of the articles and social media reports regarding the charge is that most of them didn't provide full details.
Hope this helps 😀
Cheers
