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Transaction fee to get help

I'm a Participant Level 1
I'm a Participant Level 1

I think it is ridiculous that I have to pay $10.00 to get help from Fido.  they are so quick to sign people up, not everyone is savy on the phones.


Senior MVP Senior MVP
Senior MVP

Hello Naliny,


  Welcome to the community!


  With what would you like some help?


  That new charge is only applicable on certain transactions which can be done by ourselves:


  As of May 14th 2019, when a customer service representative performs a transaction on your behalf a small fee is applied for select transactions available on Fido MyAccount self-serve.

Transactions performed over the phone, via live chat, or social media support may be affected.

Impacted transactions:


  • Making a payment
  • Updating method of payment
  • Updated contact information (email, phone)
  • Changing billing language
  • Resetting Voice Messaging password
  • Changing Name Display for Call Display

~ Taken from here.


  Is the assistance you require a part of that list?


  The problem with all of the articles and social media reports regarding the charge is that most of them didn't provide full details.


Hope this helps 😀