Please help me resolve the issue with Brightstar

[Vathsalya]

Why doesn't Brightstar get back to me even after 2 business days ?  

[FidoSaira]

Hey Vathsalya, 

Welcome on the Fido Community!

Did they give you an ETA of 48 hours? Normally, they have their own procedure on how they proceed with a request.

Did you submit all the required documents and have received your claim ID?

If that is the case, I would suggest you wait for their answer.