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Increased monthly fee

thapasupriya
I'm a participant level 1
I'm a participant level 1

I am a student. I bought Fido Plan when I first arrived in Canada. Literally just after I landed in the Pearson Airport. They said the plan was post paid, I don't need to pay now and it was only 35$.  Then after taxes, I was paying 39$. Few months back, I got a notification that said you can increase your plan with the same amount. And I did, though I never use it all. Suddenly last month it was 44$. I thought may be increased and 44$ was not that much. Now I received bill 72$????? What is this??? Why would you do that to your customer? 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @thapasupriya,

 

Welcome to the community!

 

If you look at your invoice you should see exactly what you are billed for, see here for how to print/save your invoice.

After reviewing your invoice and there are charges that could be wrong you will need to contact customer service directly and they can better assist you.