What is transaction fee?

[PHUONGUYENTRAN2]

Hello. I've just started using Fido 4 days ago and I am using the 45$/month plan including 2gb data, unlimited call and text. However, when I checked my bill today, it said I had to pay the total amount of 92.04$. I've only used 18MB of data and haven't even called or texted anyone. So I was checking for the bill details and see that besides the monthly 45$ I have to pay for the plan, there's this TRANSACTION FEE that costs 35$. I don't know where this comes from and will I have to pay for this transaction fee every month or just for this first month?

I have just moved to Canada for a week so I have little knowledge how this thing works.

Thank you for your help.

[PHUONGUYENTRAN2]

Hello @PHUONGUYENTRAN2

Welcome to the community and to Canada!

The $35 transaction fee is a one-time fee for setting up the account. 

Happy holidays!

[patrickchan]

try to call fido or goto fido store (where you got your sim), and see what can be done. be nice

[KAPABLE-K · Accepted solution]

Hello @PHUONGUYENTRAN2

Welcome to the community and to Canada!

The $35 transaction fee is a one-time fee for setting up the account. 

Happy holidays!