I am a happy Fido customer with 3 cell lines. I have been pleased with Fido service until I saw a charge of 0.25c for Texting To Home Phone. It was simply a mistake on my part to text to a landline instead of a cell line, but this kind of mistake is very common especially when you pull a contact with more than one numbers from your contact list and chose the wrong number, and I am sure that this is likely to happen to anyone. Texting to a landline triggers some sort of service that result in a 0.25c charge. I strongly think that there should be a warning message when such attempt is made instead of "secretly" charging me 0.25c.
I have contacted Fido and got the 0.25c credit, but this is not a question of getting the money back or not, it is a matter of PRINCIPLE. This kind of mistake does happen often to anyone and Fido makes money out of it, not very ETHICAL.
Solved! Go to Solution.
Welcome to the Community
On the first use of Text to home phone, you'll receive a text message to confirm the language to be used and the price of the service. In your case, it's most likely not the first time you use it which explains why you didn't get the text message notifying you of the charge. Also, first time use of this service is not charged because you know, mistakes can happen
If you prefer to block the feature permanently, then just send an email to email@example.com indicating that you wish to block all Text to Home messages from your Fido phone number (include your number in the e-mail).
Once you send your email, all Text to Home messages will be blocked within 2 business days.
Hope this helps!
Hi @Kara0325 , welcome to the Community!
I moved your post here, you should be able to find your answer with the solution to this thread
The service in question is "Text to home phone", it charges $0.25 when you send a text message to a land line number that will be automatically converted to a voice message.
You can read more info on this service here.