Telemarketing call?

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I'm a Participant Level 1 kimberlyhou
I'm a Participant Level 1

Telemarketing call?

Hi,

I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have seen some posts saying this number is a scam pretending to be "Fido"? Is it Fido? How do I get it to stop?

 

 

Accepted Solution

Re: Telemarketing call?

Hey @A_Tang

 

Welcome to the Community! 

That number is our telemarketing team! Once you answer the call, you are redirected to a live rep!

If it triggers your voicemail, the automated system will kick-in and you might hear an incomplete message. 

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I'm a Participant Level 2 HkPolarBear
I'm a Participant Level 2

Re: Telemarketing call? 3 calls per day !

Give me a break. I have to concentrate on my work to make enough money to pay the monthly Fido bill.  

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Moderator
Moderator

Re: Telemarketing call?

Hey @HkPolarBear and thanks for reaching out.

 

I can definitely see the trouble this can bring you.

 

I confirmed the number and it's from us.

 

I'm sending you a PM now to get this looked into. Talk to you soon Smiley

 

 



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I'm a Participant Level 1 Tungx2
I'm a Participant Level 1

Re: Telemarketing call?

Yep, I got a call from this number just now.

 

There's background noise on the other side and i said hello. The other side hung up the phone within 2 secs.

 

It's obvious that the Reps from Fido are trying to bring the time per call down by hanging up without speaking to the customer. This helps their stats and they get better "performance" per call... Because their average call time per client is lowered...

 

Sneaky reps.

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Moderator
Moderator

Re: Telemarketing call?

Hey there @Tungx2

 

Welcome to the community :),

 

I assure that's not the kind of service we aim to provide. We'd also like to have a closer look at it with you , so I'll be sending a PM your way.

 

Talk to you soon!



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I'm a Participant Level 1 NB6
I'm a Participant Level 1

Re: Telemarketing call?

Hey,

 

I received a call from 844-277-6920 and was interested in the offer. asked the rep to call back but haven't heard back yet. tried reaching out to customer service but they had no idea about this number or the offer.

 

is there a way that i can contact the concerned team?

 

Thanks in advance!

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Moderator
Moderator

Re: Telemarketing call?

Hey @NB6

 

Welcome to the community Smiley

 

I'm sorry to learn you haven't received your callback.  I'll send you a PM so we can take a look into this together.

 

Talk to you soon!



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I'm a Participant Level 1 ssaini1
I'm a Participant Level 1

Re: Telemarketing call?

Hi ,

i just got a call from this number and i am intrested in the offer. trying to calling to number but not able to reach them. Can u arrange a call back again today. thanks

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Telemarketing call?

Hey @ssaini1

 

Welcome to the Community!

 

Sure thing, we'll send you a PM and we'll check this out.

 

Talk to you soon Smiley



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I'm a Participant Level 2 MissLissa83
I'm a Participant Level 2

Re: Telemarketing call?

I received a call from this number. The offer she gave me made me renew my contracts with Fido and order new phones, plus add another line. After the call I had a question so I called 611 and the rep said she has no idea who called me, there were no notes and those offered don’t exist.  So now I have no idea if I’ve upgraded my phones, who called me and apparently FIDO doesn’t either.  Frustrating to say the least. 

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Former Moderator FidoPamela
Former Moderator

Re: Telemarketing call?

Hey @MissLissa83

 

Welcome to the Community Smiley 

 

That's definitely not the kind of experience we want you to have. We will be happy to take a look at your account and see what happened there. 

 

I'll send you a PM here in just a moment. Chat soon! 



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I'm a Participant Level 2 MissLissa83
I'm a Participant Level 2

Re: Telemarketing call?

The number is indeed FIDO and they have confirmed the great deals I was offered.  Thanks for your help!

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Former Moderator FidoPamela
Former Moderator

Re: Telemarketing call?

Anytime @MissLissa83



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I'm a Participant Level 1 Ademe016
I'm a Participant Level 1

Re: Telemarketing call?

I'm experiencing the same thing

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Former Moderator FidoValeska
Former Moderator

Re: Telemarketing call?

Hey @Ademe016

 

Welcome to the community Smiley 

 

Are you receiving calls from the same phone number? 

 

If so, it is indeed our telemarketing team. 



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I'm a Participant Level 1 4ndr3w
I'm a Participant Level 1

Re: Telemarketing call?

I have been having the same situation.

 

I finally picked up earlier this morning and a woman picked up and asked me if I was (my name) and then described my phone to me and asked to confirm that that was the phone I was using. She was correct on both accounts. (Note that lots of websites and apps have access to the type of device you're using, as well as your name, and this information is commonly used in phone scams.)

 

She then asked three survery questions I can not remember and then told me about a "limited time offer" in which I could get Unlimited Talk and Text and 5gb of data for $55 on your "medium" plan. When I declined that, she offer a "small" plan that was the same except only offered 1gb of data for $45. (I do not know if these offerers are legitimate, but if they're not that's at least some clear evidence this is a scam.)

 

After I told her I would need time to think about it, and would call FIdo back when I'd made a decision, she insisted that this was a "very beneficial offer" for me, (she said this, without exaggeration, about fifteen times throughout the conversation.) and said it was not available in store or online. Only through her, and only through this call. (I should mention the only thing I was getting out of this was the data. I've never gone over my monthly minutes and already haved unlimited text.) She would not take a no for an answer, going so far as to insist that she would call back later in the evening once I'd made a decision. I then told her I was not interested, said goodbye, and hung up the phone. She then called back twice, I ignored the call both times. I do not plan on picking up the phone later in the evening.

 

I am kicking myself for not letting her get to the point where she asks for my information, as depending on what she asks I could potentially definitely determine whether or not this was a scam. (I am not willing to put up with her enough to let her call back and see what she asks.)

 

After the call, I immediately Googled the number, bringing up this forum as the first result, but just below that at least three different websites saying they had received calls from the number, about 50/50 split of people insisting the call was from Fido, and the others saying it was a scam. Some of the people claiming it was a scam reported people claiming to be companies other Fido were were trying to scam them using the number.

 

There are two possibilities here:

1. Someone is trying to scam me. They used information from one or more of a plethora of apps and websites that I have clicked through all the agreements and terms of service and permissions on without reading to contact me and lull me into a sense of security using my phone model and full name, before trying to scam me. Scammers are known to disguise their number as someone else's so they cannot be traced, or in this case, to further the lie that they are Fido. This is common.

2. Fido's telemarketing team is abyssmal. At best we have an overworked underpaid team of staff desperately pining for the comission of a sale. At worst we have staff members following achaic telemarking rules like "you may not hang up unless you've made a sale" under threat of firing.

 

Ultimately it does not matter to me which it is, as I have now blocked the number. I am angry and concerned for others who may potentially fall victim to what is if not technically a scam, is extremely unethical marketing practices aimed at using manipulative language and the duress of a time restriction to make sales. All the insistence from the Mods on this forum that this number is in fact Fido is either convincing victims to fall prey to the scammers pretending to be Fido using their number, or is acknowledging and absolutely infuriatingly awful teams.

Either way my Fido's reputation has been permanently soured for me and I am frankly embarassed for the company.

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