Suspend My Service

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I'm a Participant Level 1
I'm a Participant Level 1

Suspend My Service

How can I suspend my service from overseas and how much will it cost?

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Re: suspend my service

Hey @Abeer1

 

Welcome to the community! 🙌🙂  

 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you're definitely eligible for a temporary suspension.

 

There are a few points I'd like to share with you.

 

We'll charge $7 for each month. Unless you're set up on pre-authorized payments, this would need to be paid before we can add the suspension to your account.

 

Also, you won't be able to use your phone to:
Place or receive calls including to our 611 & toll-free numbers
Send or receive text messages
Receive voicemail messages
Use data
Emergency calls will still work, but T9-1-1 will be disabled as it uses text messages.

The temporary suspension can only be added for the next billing cycle. Also, you have to call back if you need the service to be restored before the end date of the suspension.

 

With that said, I just sent you a private message. See you there. 

 

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Solution

Re: suspend my service

Hey @Abeer1

 

Welcome to the community! 🙌🙂  

 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you're definitely eligible for a temporary suspension.

 

There are a few points I'd like to share with you.

 

We'll charge $7 for each month. Unless you're set up on pre-authorized payments, this would need to be paid before we can add the suspension to your account.

 

Also, you won't be able to use your phone to:
Place or receive calls including to our 611 & toll-free numbers
Send or receive text messages
Receive voicemail messages
Use data
Emergency calls will still work, but T9-1-1 will be disabled as it uses text messages.

The temporary suspension can only be added for the next billing cycle. Also, you have to call back if you need the service to be restored before the end date of the suspension.

 

With that said, I just sent you a private message. See you there. 

 



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Re: Suspend My Service

I am currently travelling back home to the north, where there isn’t any service, can I suspend my line until I get back to a place with service?

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Re: Suspend My Service

Hey @AlexJr,

 

If you don't have an agreement as mentioned in the solution above, it is possible to suspend your line for $7/mo. To make the change, we would need to access your account. For this and any other account specific questions, you can contact us here or we can send you a PM on the Community.

 

Let us know what's best for you.

 

 



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Re: Suspend My Service

Hi!

I want to suspend my plan but I'm under a contract, can you PM me plz?

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Re: Suspend My Service

Hello @mobraine,

 

Welcome to the community!

 

As mentioned above the suspension is only for account that does not have an agreement. 

 

Since you are currently on contract you will not qualify for the temporary suspension.



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Re: suspend my service

As I am stranded in Delhi due to CORID-19, I would like to suspend my internet service till further notice. I would like You to acknowledge through my email ***@***

 

Regards,

 

maharaj khazanchi

 

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Re: suspend my service

Hello @Boba,

 

Welcome to the community!

 

This is a public forum you should not post your personal information.

 

In order to suspend your service, you will need to reach out to customer service as they are the only ones that can do it.

 

 

Fido has many ways to contact customer service even from outside of the country, please see here for all the different ways to contact them.

 



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