I'm using a prepaid service. When I turn on my mobile data and try to go to google.com for example I'm redirected to Fido data buy page, which contains 3 links:
Buy Data Week Pass - $5.00
Buy Data Day Pass - $1.00
Subscribe to 100MB Data Plan - $10.00.
The first 2 are working ok, but not the 3rd one.
Why is that?
It passed more than a year since the first post and more than 50 messages exchanged with Fido support team explaining againg and again what is the problem. I got tired starting over with each support team member so I made a video - https://1drv.ms/v/s!AoabbSEVezB0mnP6Jq6RvQBfENlx of the issue.
After all that here is the official response from them:
"The first 2 options in your screenshot are Data Passes and when you don't have any data, you are redirected to the purchase page and asked to choose a Data Pass, therefore those 2 options can be added through there.
However, Data Add Ons (the $10/100 MB option), can only be added through the automated service when calling 611 or by speaking to customer service, therefore it will not work to add it through the Data Passes link."
I asked them to remove the 3rd option or at least put a proper message explaining what must be done but I don't expect to see it fixed any time soon.
Thanks a lot for getting back to us on this
Just to confirm a few things:
We'll have to take a closer look at the details. You can reach out here or we can send you a PM.
Let us know what suits you best
I assure you that we're already looking into this and doing everything can we can to get it sorted out as fast as possible.
We'll update the thread once we have more details.
You're still having the same complications with the 3rd link?
Are you able to use the first two? Can you also confirm if you're on WiFi when you try clicking on the link?
What happens exactly when you select the 3rd option? Do you get an error message?
Yes, I'm still having problem with the 3rd link.
The first 2 are working properly. No, I'm not on WiFi, the whose point is to use those links to buy a data pass.
When I select the 3rd option my browser is going to
and says that this page doesn't exists.
Welcome to the Community
I will be happy to look into this with you.
Just to confirm, was your WiFi off when you tried to follow the link?
Also, does your balance cover the cost of the add-on?
Yep, I made sure WiFi was disabled, then went into my browser, got the three options and tried to subscribe to the 100MB for $10. The page would load and load and then it would give me the message "This site can't be reached". This was only for the 100MB option, as the 1 Day pass and 1 week pass links worked fine. I double checked and my balance should cover the cost of the plan. Also if it helps this on a galaxy Note8.
Hi FidoAlyson, Yes I would like to add this data plan monthly for my son, i dont want to give him so much but 100MB data plan is what me and my son agree. Thanks, and how can i get a hold of you?
Hi Ranya, The phone is not with me right at this moment, can I reply after 4:30 PM today Mountain time? Thanks for very quick turnarround!
Do you think that I can subscribe from my online web account, I do have access to this account online and right now?