Subscribe to 100MB Data Plan - $10.00 link doesn't work

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I'm a Contributor Level 1 plamenh
I'm a Contributor Level 1

Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi,

I'm using a prepaid service. When I turn on my mobile data and try to go to google.com for example I'm redirected to Fido data buy page, which contains 3 links:
Buy Data Week Pass - $5.00
Buy Data Day Pass - $1.00
Subscribe to 100MB Data Plan - $10.00.
The first 2 are working ok, but not the 3rd one.

Why is that?

 

 

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Message 1 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hey @plamenh,

 

 

Thanks for flagging this! We'll make sure to look into it asap!

 

Are you still looking to add data to your line? Let me know and I'll send you a PM on here Smiley



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Message 2 of 36
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I'm a Contributor Level 1 plamenh
I'm a Contributor Level 1

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Not yet, but let me know when the link is fixed.

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Message 3 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

We'll do our best to keep you posted Smiley @plamenh



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Message 4 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

I have exact same issue today, and I really hope fido does what they say.

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Message 5 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

I have exact same issue. Do you have resolution yet if so can you share please?

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Message 6 of 36
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Former Moderator FidoAlyson
Former Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

No word as of now. If you want the data option, I can reach to you in PM and add it on.

Let me know if you'd like to go down that route Smiley



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Message 7 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi FidoAlyson, Yes I would like to add this data plan monthly for my son, i dont want to give him so much but 100MB data plan is what me and my son agree. Thanks, and how can i get a hold of you?

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Message 8 of 36
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Former Moderator FidoAlyson
Former Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

I'll send you a PM Smiley



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Message 9 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Thanks FidoAlyson, the last 2 numbers are ...14

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Message 10 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hey @Dungleaddress  ,

 

Did you get a chance to reply to the PM we sent out?



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Message 11 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi Ranya, The phone is not with me right at this moment, can I reply after 4:30 PM today Mountain time? Thanks for very quick turnarround!

 

Do you think that I can subscribe from my online web account, I do have access to this account online and right now?

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Message 12 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Send us a private message when you get the chance and we'll sort it out for you Smiley  @Dungleaddress



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Message 13 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

i have not receive a private message to my cell number last 2 digits ...14? Can you please help!

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Message 14 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hey @Dungleaddress,   

 

We sent you a private message on the community and not on your cellphone Smiley Simply click on your picture on the right  and you will see an envelope, the PM we sent will be there .  

 

Talk to you soon Wink



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Message 15 of 36
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