Saying my Farewell to Fido for now.

[samgabbay]

After a bad experience with the phone i received on contract and being told i would have to pay for repair, i have to say my goodbyes to fido.

This all started after receiving a defective pixel 3 xl, a week in i asked fido if the battery issue was normal over the phone, according to the rep, all is a-ok.

Few weeks forward, i pop into a fido store and as we are testing my device, we clearly see the battery life dwindling.

After being told by a rep that i had to pay for the repair, i was furious, Google did replace my device, but that sure gave me the go to leave fido instead of providing me feasable alternatives.

I have at this point paid off the entirety of my contract and i will be leaving from here and on.

Thank you fido, i really wish this could of gone better.

[FidoRanya]

Hey @samgabbay , 

Thanks for posting about this!

Very sad to hear about your experience, that's not what we want for our customers and we definitely don't want to see you go . 

Can you tell us a little more about what happened? Why did you have to pay for the repair? You have a one year manufacturer warranty that should cover any repairs as long as there's no physical or water damage. We'd love more details to understand exactly what happened. 

I'll send you a PM so we can take a closer look! 

Talk to you soon. 

[samgabbay]

Hey There @FidoRanya 

I hope you are well.

I do not know if the rep at the store may of been clueless or whatnot, but he told me id have to deal with it.

Google was shocked that i was told that but they did the replacement anyhow. I decided not to keep the phone as it did not serve my battery needs and have asked fido but at the time, i had to still pay the balance despite it being defective.

Il be replying to your PM in a moment which i have not gotten yet
Cheers

[FidoRanya]

Thanks! We'll continue this in PM! 

[samgabbay]

Fido, Finally one of the greatest retention representatives to ever take my call.

After an initial call and to go and  pickup a sim, i then was put through a rep who then pushed me to his supervisor, a true champ.

Was able to make it right and bring it to a customer. They made it right to me, paid nothing for the sim, was hooked on a great offer, i cannot say anything more.

On top of that, people on the Fido Community have been the most helpful, a big thanks to @FidoRanya @FidoPierre @FidoKenny and @FidoThomas .

Cheers and thank you to al. 

[FidoValeska · Accepted solution]

Hey @samgabbay! 

Thanks for sharing the resolution with the Community. 

Happy to read that everything turned out well