Stuck on Fido account setup

[Nick1310]

I have been stuck on account setup with Fido have not been able to use my phone for the past 4 days at this point. I ported my number from Freedom. 

After hours of being on hold and multiple visits to Fido authorized dealer and to corporate store. They are unabe to solve the issue. 

My number seems to be successfully ported, the Fido backend system shows my correct number but the frontend still shows my temp number. 

This has caused issues getting the esim provisioned. and No one seems to be able to help me. 

[FidoSaira · Accepted solution]

Hello @Nick1310,

Sorry to learn that your recent experience has been less than ideal. It's not how we want it to be.

Were you able to get in touch with us our team about it since? 

Has there been any development/resolution?

If the situation hasn't changed, please send us a private message on Facebook or X and we'd be happy to look into it with you.