Can't make or receive phone calls

[Soliquay]

I can't make or receive phone calls,  I have restarted my phone and reinserted sim card. Still nothing. 

[Rose11]

Hi, I'm not able to make any calls or send texts.

I've restarted my phone.

This is happening everywhere not just in my house

[FidoValerie]

Hey @Rose11!

Welcome to the Community.

I'm sorry to see you're having trouble with your service at the moment!

Are you able to use mobile data? 

Also, have you tried your Fido SIM card in another device? 
This could help determine where the issue comes from.

[lucifer88]

i can't use anything ?? ? how could this happen ?  i rely on my phone for business WTF

[SudharshanS90]

Hi, just got my new fido sim today morning. Activated the sim. Signal is full strength. Able to send and receive messages. Able to use mobile data. But NOT able Dial or Receive Calls!!!!. Same issue as everyone posted. I tried resetting factory settings, restarted phone, sim reinserted. Nothing working out. It's really frustrating. Kindly help me out of this at the earliest. I am need to attend few interview calls in the coming week. Your timely help will be much appreciated.

[Hitalbert]

My cellphone met the same issue! 

[FidoKenny]

Hey @Hitalbert

What's your phone model? Have you tried to restart your phone to see if you get the same result?
 

[FidoAnthony]

Hey @SudharshanS90,

Welcome to the community!

I'll be happy to help you out! Please answer the following:

1. Can you tell me a bit more about what happens when you make a call? Do you get an error message?

2. Can you also tell me what kind of phone you have and whether it's fully updated or not, please?

Let us know! 😊

[SudharshanS90]

Hello Anthony,

Thank for your prompt reply. Find below my answers:

1. Can you tell me a bit more about what happens when you make a call? Do you get an error message?

A: there are no error message if i make a call. its just dead silent. If someone calls me, the call is redirected to voice msg.

2. Can you also tell me what kind of phone you have and whether it's fully updated or not, please?

A: i am using a Nokia 6.1 Android Version 10 and it is fully updated. I am just looking at the APN settings, however its too exhaustive dont know what exactly needs to be changed in those settings.

Would be glad, if you could give some advice. I could see many have encountered this issue, eager to know how they fixed this issue.

Regards,

Sudharshan. S

[FidoValerie]

Hi @SudharshanS90 !

Here are the steps to configure the APN settings in your device :

• Tap on Settings > Wireless & Networks > Mobile Networks > Access Point Names;
• Once on the APN screen, press the Options button on the device;
• Tap on New APN
• Enter a name into the APN Name field.
• Please insert the following APN settings:

  APN Settings:

  • APN: Fido-core-appl1.apn
  • If you have a LTE device, use the following setting: LTEMOBILE.APN
     

  MMS (Picture & Video Messaging Settings):

  • MMSC: http://mms.fido.ca
  • MMS Proxy: 205.151.11.13
  • MMS Port: 80
     
• Leave the following fields blank: Proxy, Port, User Name, Password, Server
• Press the Options button on your device, tap on Save in order to save the APN settings.
• Restart the phone.

Keep us posted!

[Asim01]

Having the same issue. Can't make and receive the call. Tried to call customer service but gave up after very long on-hold. 

[TheAnalogKid]

Are you in Halifax?  I suddenly can't make/receive in my own house as of 2 hours ago.  

[FidoClaudia · Accepted solution]

@Soliquay, @TheAnalogKid

Hey, 

We're aware that some of our customers are experiencing this and our technical teams are working hard to restore the service as fast as possible.

We appreciate your understanding and patience on this! 

[Patrizia1]

Unable to make any outbound calls on my LG G5. Phone worked fine until this afternoon when I was really close to the US border but still on the Canadian side. Wondering if that has anything to do with it? I'm back in my usual range and have restarted my phone but no change. I am however receiving calls. Please help. 

[FidoClaudia]

Hey @Patrizia1,

Welcome to our Community!

I've moved your post to this thread since it treats the same subject, you'll be able to find more info in the solution above.

[Nadimrl]

I can't make or receive calls on both phones of my plan ! It's been 48h I'm having this issue 

[FidoRanya]

Hey @Nadimrl , 

Can you tell us a little more about the situation? What happens exactly when you try to make calls? 

Are you able to send messages or use data? 

I'll send you a PM so we can help! 

[Nadimrl]

Hi @FidoRanya ,

Thank you for your reply, here's the situation: 

I've been having this issue since Friday night. The two phones on my plan are affected, they're both at the same address, both Galaxy A5.

We can send and receive sms, use data but we can't make or receive regular calls. When we dial a number and press call, we get the dialing screen with the contact name (or the phone number)  but it never goes to ringing, we don't hear any ringing tone or anything.

There's no problem with billing and I've tried, restart, shutdown, removing and returning the sim, scanning for malware, the toolbox in the MyAccount app, still nothing.

Thx for your help.

[KAPABLE-K]

Hello @Nadimrl,

Did you install any new apps before this problem began? 

Try starting your phone in safe mode and see if you can make calls, if it works then it could be an app that is causing the problem.

See here for instructions on how to boot into safe mode.

[ikendoit1998]

Hello, I have the same issue. 

Issue:

- cannot make/receive calls

- can still sms 2 ways

- data is working

- typed *255, the call ended immediately at 0:00, no result.

Info:

- location: North Vancouver full bars

- time of plan purchase: today, Dec 31 2019, I just got the 55 cad/month = iPhone XR plan + 2gb 

- phone model: Motorola E4

- restarted

- was using chatr sim before that, calls worked well

- the rep today ported my number. 

- when checking fido.ca, it says "calls and texts details are unavailable"

Please help, I want to know if we can resolve this here before calling/going to a rep. 

[FidoNick]

Hey @ikendoit1998!

Thanks for all those details, they do help and it seems you tried almost everything on your end.

We'll have to check out your account to see exactly what's going on. Keep an eye on your inbox, I'm sending you one now