Still waiting to be contacted by fraud department

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I'm a Participant Level 2
I'm a Participant Level 2

Still waiting to be contacted by fraud department

Called Fido last tuesday with a fraud issue... they said their Fraud investigation department will call me back within 48 hours. It's been a week now and still nothing. Anyone else experienced a similar delay? This is really frustrating...

 

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Former Moderator
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Re: Still waiting to be contacted by fraud department

Hi @emily123 & welcome to the Community! Smiley

 

When a fraud investigation is opened, you're to be contacted within 3 business days. That said, I'll send you a PM so we can take a look at what,s going on with the account.

 

Talk to you soon!



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