Something went wrong

[archankelkar77]

Hi,

I am trying to setup auto payment on my Fido account.

Each and every time I enter the credit card information it gives me an error saying 'something went wrong from our end, please try again later' 

I have tried to do it over 5 times.

Is there any possible fix for this issue?

Thank you,

Archan

[gulya]

Hi, I did not find an aswer to this issue... was this solved?
As I have the same problem "something went wrong on our end.please try again later"
At the same time the Fido Extras perks option disappeared from my dashbord, so I can not play 😞
Screenshots attached
I am using My Account App, I have reinstalled it - did not help

App is not blocked in settings...
Can anybody help me with this please?

Thank you!
Gulya

[Cawtau]

Hello Gulya,

  Welcome to the community!

  They are aware some customers are having the same issues as yourself and are working on a solution (see here). Hopefully they will be able to find a fix for the issue(s) soon.

Hope this helps 😀

Cheers

[gulya]

Hi Cawtau,

thanks a lot for your update! It's always good to know that you are not the only one facing a problem

Best!

Gulya

[FidoPhilippe]

Hey @archankelkar77! Philippe here. Welcome to the community.

I'll be happy to help you with that! Please let me know the following:

Are you using our app or website to do this?

If you're using our website, have you tried to use another browser or to clear your browser's cache and cookies?

Let us know.