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Secret price increase

JasonY
I'm a Participant Level 1
I'm a Participant Level 1

I'm curious why my phone plan increase 5 bucks with all 3 numbers in the account.

That's $15 increase per month and there was no notifications about this happening, no explanation.

 

What's going on Fido?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @JasonY,

 

Fido can not do a rate increase without notifying the customer. The notification is usually given 30 days prior via our invoice. 

 

If you look at your invoice details for the last 3 billing cycles you should see the notice on one of them.

See here on how to print/save your invoice details.