Secret price increase

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Secret price increase

I'm curious why my phone plan increase 5 bucks with all 3 numbers in the account.

That's $15 increase per month and there was no notifications about this happening, no explanation.

 

What's going on Fido?

Accepted Solution

Re: Secret price increase

Hello @JasonY,

 

Fido can not do a rate increase without notifying the customer. The notification is usually given 30 days prior via our invoice. 

 

If you look at your invoice details for the last 3 billing cycles you should see the notice on one of them.

See here on how to print/save your invoice details.

View solution in context
Flag this to a Moderator
Message 1 of 2
215 Views
Highlighted
Solution

Re: Secret price increase

Hello @JasonY,

 

Fido can not do a rate increase without notifying the customer. The notification is usually given 30 days prior via our invoice. 

 

If you look at your invoice details for the last 3 billing cycles you should see the notice on one of them.

See here on how to print/save your invoice details.



Flag this to a Moderator
Message 2 of 2
204 Views