Hey @chrissycee75 !
We're happy to know you were able to connect to the network after getting help from a member of our Support team. 
Sometimes, it's best to select a network manually while roaming, and see which one works better!
Hello Chrissycee75,
Sorry to hear you are having issues making calls in the US. What phone and plan do you have? From what you note, it sounds like your device might be impacted by the '3G' newtork shutdown in the US (see here and here). If your device and/or plan are not voice-over-LTE (voLTE) compatible, they would not be able to access any '3G' networks for calls. That could explain why your data works (LTE), but voice calls do not. In the absence of voLTE, voice calls would necessarily need to fall-back to a '3G' network. Unfortunately, the US does not have any '3G' networks in operation anymore.
You note that your voice calls worked in February. As noted in those links, the US providers started to shut down '3G' services beginning February 2022. It's possible the shut-down hadn't affected NYC at that time.
I understand it's frustrating not being able to use your devices for calls, however, you should note that roaming usage is more than just calls. From what you note, it appears your device is able to use data. The Fido Roam charge incurs when you use Fido services (Talk, Text or Data).
Hope this helps 😀
Cheers
Hello again,
Thank you for the additional information. Which version of that device do you have? According to this source, AT&T only allows their version to access certain features (see also here). Is it possible your device is not the AT&T version?
Generally, yes. If '3G' no longer works in the US, devices would access the LTE networks (if capable). I think that is why your device is able to use data. However, if AT&T is not allowing voLTE with other versions of that device to access it on their networks, that could account for your situation. If that is the case, I'm not sure manually entering their APN settings would help.
Hope this helps 😀
Cheers
Good morning @Al_Daigen , sorry to hear that you are having difficulty getting your roaming to work. First suggestion I have is to check your settings to ensure you have roaming turned on. Also, ensure your plan supports roaming. If you have already looked at that, then you would need technical support to take a look for you. I use roaming frequently and haven't had your experience. Call *611 from your device and have tech support troubleshoot it for you. I hope that it gets sorted out for you.
Hello Al_Daigen,
Sorry to hear you're having issues with roaming. As Original_Lucy mentioned, certain plans do not allow for roaming. Specifically, the Basic plans do not allow for roaming.
In addition, while not necessarily applicable to your situation, it should be noted that the US has shut-down their '3G' (WCDMA/UMTS) networks since the original post (see here). Devices without LTE would not work in the US anymore. Also, it should be further noted that Pre-paid plans would no longer be able to roam in the US.
Do you have a Pre-paid plan? If you do, that could explain your current situation and why you were unable to access data in your other post. Before the '3G' shut-down, pre-paid plans only allowed for voice and text message roaming. In fact, pre-paid data is still not available for other destinations either.
If you don't have a pre-paid plan, then the issue would appear to be device- or account-related. I have previously successfully used cellular services when roaming in the US so the service does exist.
Hope this helps 😀
Cheers
Hey @ccczzz,
Welcome to the Fido Community!
Sorry to learn you've having trouble using Fido Roam in the States. As long as you are enrolled for the service and are close to an American tower, there's no reason it shouldn't work.
Have you tried to manually select a network from your phone's settings to see if any appears?
Having said that, we offer multiple ways to contact us. We are available until 12 AM through our Social Media channels. Feel free to send us a private message there so we can look into this with you. Alternatively, I can send you a PM here.
Let me know what you prefer.
Hey @ccczzz
It seems like you've tried every possible troubleshooting step on your end. I'll send you a PM so we can take a look at this together.
Talk to you soon!
