Returned Payment

[MK03]

Hello,

Does Fido still charge the returned/ rejected payment fee after 3 failed payments?

[Cawtau · Accepted solution]

Hello MK03,

  Welcome to the community!

  While I am not certain of the exact number of attempts prior to the charge, I do believe that they do still charge a Returned Payment/Cheque Charge (see here).

  You should note these forums are community-driven and not intended as a venue for customer services. If you would like verify the number of attempts prior to receiving the fee, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Vampirechick15]

Got charged 75$ on my last bill. When I look up why. It says it's a charge for when the card used has insufficient funds and it declined. Except, it's fido that declined my payment. The card had enough funds on it. And once I put it through another time, it took it the second time. Anyone know how to get this fixed? Now that there's no live agents option