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Hi Team,
My plan was cancelled on 01-Jan-2019 and final bill was generated on Jan-29.
The customer rep told me not to pay any bill which got generated on Dec-29. But Fido deducted 25$ 3 times (total 75$) as below from my credit card which was having some issue to deduct the money.
Reversal: Returned Payment Charge
25.00
Jan 17
|
Reversal: Returned Payment Charge
25.00
Jan 24
|
Reversal: Returned Payment Charge
25.00
Jan 24
|
Please reverse all these charges as your customer rep told me not to pay any amount till final bill gets generated.
Regards,
Bharat
Solved! Go to Solution.
February 2019
Hey @bharat129,
Welcome to the Community!
I understand your confusion as you were advised to wait for the final invoice before making a payment.
However, the $25 administration fee is charged when registered to pre-authorized payments and we try to process a payment which is refused for different reasons by the Financial Institution. If there are insufficient funds on the first withdrawal attempt, 1 more attempt will be made 7 days later and an administration fee is charged after the second failed attempt.
I'll send you a PM to have a closer look at your account.
Talk soon!
Hey @bharat129,
Welcome to the Community!
I understand your confusion as you were advised to wait for the final invoice before making a payment.
However, the $25 administration fee is charged when registered to pre-authorized payments and we try to process a payment which is refused for different reasons by the Financial Institution. If there are insufficient funds on the first withdrawal attempt, 1 more attempt will be made 7 days later and an administration fee is charged after the second failed attempt.
I'll send you a PM to have a closer look at your account.
Talk soon!