Remove iPhone Value Pack

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I'm a Participant Level 1 astrid92
I'm a Participant Level 1

Remove iPhone Value Pack

I would like to know how to remove the Add-On iPhone Value Pack. Because this Add-on includes 

-Unlimited text, picture and video messages from Canada to US

-Premium Calling Rate

-Visual Voicemail Plus

...

 

So when I want to remove this service calling the *234, the options are to remove every service but not the complete iPhone service.

 

Someone knows the combination of numbers when you call *234 to desactivate this service?

 

 

***Edited to add labels***

Accepted Solution

Re: Remove iPhone Value Pack

Welcome to our community, @yzs! Very_Happy

 

I'll send you a PM shortly to help you with that.

 

For future reference, if you have any account related questions, you can also reach out to us on one of the channels that you can find here Smiley

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Former Moderator FidoKevin
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Re: Remove iPhone Value Pack

Hey astrid92! Welcome to the community!

 

It's not possible to remove the Value Pack using the self-serve options you'll find by contacting *234, but I can help you with this!

 

I'll be sending you a PM so we can do this together Smiley

 

 



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I'm a Participant Level 1 yzs
I'm a Participant Level 1

Re: Remove iPhone Value Pack

Hi, I would like to remove iphone value pack as well, but I don't know what to do either. Could you please help me?

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Moderator
Moderator
Solution

Re: Remove iPhone Value Pack

Welcome to our community, @yzs! Very_Happy

 

I'll send you a PM shortly to help you with that.

 

For future reference, if you have any account related questions, you can also reach out to us on one of the channels that you can find here Smiley



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I'm a Participant Level 1 tinmarieb
I'm a Participant Level 1

Re: Remove iPhone Value Pack

Please help me remove the iPhone Value Pack add-on
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Moderator
Moderator

Re: Remove iPhone Value Pack

Hey @tinmarieb!

 

Welcome to the community Smiley

 

To remove the value pack, you'd have to reach out to us via one of the methods here

 

I can also send you a PM if you prefer. Let me know! 



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I'm a Participant Level 2 cdstella
I'm a Participant Level 2

Re: Remove iPhone Value Pack

Could someone help me to remove the value pack - french please

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Moderator
Moderator

Re: Remove iPhone Value Pack

Hey @cdstella!

 

I'd love to help with that Smiley

 

PM coming your way, see you there!

 

 



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I'm a Participant Level 1 Uyenphuong288
I'm a Participant Level 1

Re: Remove iPhone Value Pack

I want to remove the value pack . Please let me know how to remove it.Many thanks

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Moderator
Moderator

Re: Remove iPhone Value Pack

Hey @Uyenphuong288

 

Welcome to the community Smiley

 

I'll send you a PM so that we can look at this together.

 

Talk to you soon!



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I'm a Participant Level 1 Pocket
I'm a Participant Level 1

Re: Remove iPhone Value Pack

Hello, i don’t want that 7$ Value pack , how can i cancel that 

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Moderator
Moderator

Re: Remove iPhone Value Pack

Hey @Pocket ,

 

Welcome to the Community!


I moved your post here since it's about the same subject.

 

To remove that option you would have to contact us directly here using one of our channels (Live Chat, Facebook, Twitter, Call)

We can also send you a PM here on the Community if you prefer.

 

I hope this helps Smiley



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