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REFUND

ocakici
I'm a Participant Level 1
I'm a Participant Level 1

I have a negative balance of $-24 (the cost of my phone plan) but there was no cheque included for a refund and the money was not deposited back into my bank account. 

 

Please help! Thank you

3 REPLIES 3

GLM1
I'm a Participant Level 1
I'm a Participant Level 1

I have a credit on my account of $-79.28 on my last bill and I have since left Fido.  I read on a previous forum that Fido will send a reimbursement to the home address.  This has not yet occurred.  When will this have to happen and how do I get this actioned?

 

 

Hey @GLM1

 

I moved your post here since it's about the same topic. You will find your solution here:)

 

 



NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @ocakici,

 

The refund is sent via cheque 3 weeks from the date of your final invoice in some cases it can take up to 6 weeks before the cheque arrives.

 

If you made the payments by a card you can also contact customer support and ask them to refund the payment to the card but you have to make the request before the cheque is sent out.