REFUND

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I'm a Participant Level 1
I'm a Participant Level 1

REFUND

I have a negative balance of $-24 (the cost of my phone plan) but there was no cheque included for a refund and the money was not deposited back into my bank account. 

 

Please help! Thank you

Accepted Solution

Re: REFUND

Hi @ocakici,

 

The refund is sent via cheque 3 weeks from the date of your final invoice in some cases it can take up to 6 weeks before the cheque arrives.

 

If you made the payments by a card you can also contact customer support and ask them to refund the payment to the card but you have to make the request before the cheque is sent out.

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I'm Qualified Level 1
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Solution

Re: REFUND

Hi @ocakici,

 

The refund is sent via cheque 3 weeks from the date of your final invoice in some cases it can take up to 6 weeks before the cheque arrives.

 

If you made the payments by a card you can also contact customer support and ask them to refund the payment to the card but you have to make the request before the cheque is sent out.

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