Promised discount was not applied on bill

[gauravcreative1]

I received a call from Fido winback team and was offered a plan for two line that sounds interesting to me and I agree to switch my provider. I later call customer care and they verified that plan details are added in the notes and I will get the discount for 2 years once my bill is generated. Surprisingly enough when my bill got generated it is 6 time more than the offered monthly bill. I have call customer care multiple times and they schedule a call with winback team which I never receive. This is going on for last 2 week and now my bill payement is approaching in 2 days and there is no solution or call from any Fido team.

[BasilJega]

I am in the same situation as your are. I think the winback team promise lots of things to bring you back to fido but after they dont apply all the discount they promise . I am planning to cancel both of my lines and move on from fido.

[FidoAlex]

Hi @BasilJega, Alex here! 

I'm really sorry to hear that you didn't get all the discounts our winback team promised you, that's definitely not how we want things to go. 

Make sure to get in touch with our customer service and we'll be more than happy to help you with this.

You can reach out through any of the channels here. 

[BasilJega]

Hi Alex,

Thanks for your response. I lost confidence in fido customer service. I waited hours to chat with them twice and at the end they can't help. Only response I got from them is win back team will contact me but that never happend. Is there anyone else who can help on this matter other than customer service?

[FidoPhilippe]

Hey @BasilJega! I hope you're doing well. 🙂

Were you able to resolve this matter since your last post? If not, you can also reach out to us via private message on our social media platforms (Facebook, Instagram, Google, and X).

We'll be happy to assist you there.

[BasilJega]

Hi Philippe,

Thank you for your concern but I have already cancelled both lines from Fido to avoid any more hassles. If they want, the Win Back can call me back.

[patrickchan]

this happens to me as well, the chatters on 611 / fb/ app all "try" to make us happy by lying all the time. i will change carriers once there is an better deal then my current 32$ for 16gb. 

[FidoAnthony]

Hey @patrickchan,

We'll be happy to take another look at your account by writing to us a via private message on our social networks (Facebook, Twitter, or Instagram).

Hope to talk to you soon. 

[FidoPhilippe]

Hey @gauravcreative1! Welcome to the community. 🙂

I'm sad to read about your situation. I can totally understand your frustration there!

Have they been in touch since your post? Please let us know.

[gauravcreative1]

No I even called the customer care yesterday and they said the winback team will reach out by end of day today but I have not yet received any call and there is no change on my bill yet.

[FidoSaira]

Sorry to learn that this is still ongoing for you.

You will need to contact our customer service once more and let them know that you haven't received the call yet so they can escalate it internally. 

[gauravcreative1]

I called customer service yesterday and they said it needs to be escalated but manager is not available so I will get a callback in 48 hours but looks like the time is about to be completed but no communication yet from the manager.

[FidoKenny]

Hello @gauravcreative1 

Was this resolved?