As part of our payment policy, Late Payment Charges are applied when you have an unpaid balance on your account that is still outstanding after the bill due date.
In order to assist you, you can find the ways to reach us here.
We also understand that situations can happen making it difficult for you to make payments on time. In this case, our credit operations can verify your options with you. To reach them, you can simply dial the *732 from your Fido phone or contact them on the 1-888-288-2106
Hope this helps