Primary account holder

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I'm a Participant Level 1 coolkevinvancou
I'm a Participant Level 1

Primary account holder

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

 

 

Accepted Solution

Re: Primary account holder

Hey @rkdalstn43!

 

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!  Smiley

 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 



 

 

 

 

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Re: Primary account holder

Hey @kr9

 

Did you find your answer?

 

If not, let us know and we'll send you a PM! Smiley



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I'm a Participant Level 2 Brent78
I'm a Participant Level 2

Re: Primary account holder

I’m unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please give me a hint on what’s going On thank you

 

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Re: Account holder

Hey @Brent78! Smiley

 

I moved your post to this thread as it does deal with the same topic and you'll find the answer in the solution above! 

 

The reason you cannot see your bills is the way your online account is set up; you're still the actual account holder though Smiley

 

We'll get that fixed. I'm sending you a PM right away! 


See you there Very_Happy



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Message 33 of 43
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I'm a Participant Level 1 Nydus
I'm a Participant Level 1

Re: Primary account holder

When registered the account wasn't registered as the primary account holder and I can't view billing details. Also can't change billing address. What can I do about it?

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Re: Primary account holder

Hey @Nydus!

 

I've moved your post here as this thread deals with the exact same topic. It seems your account was not set up with account holder access so we'll have to change that.

 

Since doing so involves deleting the existing Fido.ca profile it's best if you contact us through another channel so we can get this done. If you send us a message on Facebook or Twitter we can get it done for you asap! Smiley

 

We hope to see you there!

 



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Message 35 of 43
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I'm a Participant Level 1 akash5
I'm a Participant Level 1

Re: Primary account holder

when i click on view bill it show for privacy reason we can not show you bill contact accounts primary holder. i am primary holder of the account. how can i verify my identity or do something to access  my bill 

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Message 36 of 43
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Re: Primary account holder

Hi @akash5,

 

I moved your post in this thread as it responds to your question Smiley Let me know if you need help or you can always get in touch with us here



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Message 37 of 43
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I'm a Participant Level 1 panterateama
I'm a Participant Level 1

Re: Primary account holder

Can you please tell us how you fixed it? I still have this issue and I don't know what to do... 

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Re: Primary account holder

Hey @panterateama!

 

I have moved your post to this thread since it has the answers you're looking for. 

 

You can refer to the solution above for info on how to correct this!



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I'm a Participant Level 2 ray6080
I'm a Participant Level 2

Re: Primary account holder

I can't view my billing details, because it says I'm not a primary account holder. However, I'm actually the "holder" of this account.

How can I change it?

I tried registering a new account, but it says the phone account is already registered.

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Re: Primary account holder

Hey @ray6080 ,

 

Welcome to the Community!


I moved your post here as this thread is about the same topic. You can refer to the solution above for this situation Smiley

 

Let us know if anything!



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I'm a Participant Level 2 ray6080
I'm a Participant Level 2

Re: Primary account holder

Hi,

 

I did try the solution above registering with another email.

However, as I said in my post, it didn't work.

It says "Sorry, this account is already linked to another email address. " when I registered.

So can you show me a workable solution?

 

This is so frustrating. After so many related posts, I can't believe you haven't made any changes to this mechanism.

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Re: Primary account holder

Hey @ray6080

 

Thank you for confirming all this. The main reason why this is happening is because the "Account Holder" option was not selected when the online account was first created with your email address.

 

In this case, the other alternative would be to contact us directly through one of our channels here. We'll dissociate your email to the "user" account so you can register again as the account holder. We can also send you a PM on here for that if you prefer.

 

Let us know Smiley



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