Primary account holder

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I'm a Participant Level 1 coolkevinvancou
I'm a Participant Level 1

Primary account holder

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

 

 

Accepted Solution

Re: Primary account holder

Hey @rkdalstn43!

 

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!  Smiley

 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 



 

 

 

 

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Re: Primary account holder

Hey @ray6080 ,

 

Welcome to the Community!


I moved your post here as this thread is about the same topic. You can refer to the solution above for this situation Smiley

 

Let us know if anything!



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I'm a Participant Level 2 ray6080
I'm a Participant Level 2

Re: Primary account holder

Hi,

 

I did try the solution above registering with another email.

However, as I said in my post, it didn't work.

It says "Sorry, this account is already linked to another email address. " when I registered.

So can you show me a workable solution?

 

This is so frustrating. After so many related posts, I can't believe you haven't made any changes to this mechanism.

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Re: Primary account holder

Hey @ray6080

 

Thank you for confirming all this. The main reason why this is happening is because the "Account Holder" option was not selected when the online account was first created with your email address.

 

In this case, the other alternative would be to contact us directly through one of our channels here. We'll dissociate your email to the "user" account so you can register again as the account holder. We can also send you a PM on here for that if you prefer.

 

Let us know Smiley



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