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a month ago
So my monthly payment went up for no reason and I cannot phone in now to get an explanation. Every few years it's a yo yo between Telus and Fido as Telus can now offer a better deal
Fido would have given you advance notice of any service increase. They usually give the notice on our monthly invoice if you check your last 3-4 invoices you should see the notice.
Thank you and it would have been nice but it just went up without any warning.
Hey @moontune !
We can definitely look into this and verify what happened.
You can reach out to us through any of our customer service channels to get started !
Alternatively, we can also send you a PM through the Community, if that works best for you.
I tried but cannot get hold of anyone. I cannot phone in as the system has changed so how can I get an explanation
of the charges?
Hey @moontune! Did you check out your last few invoices as @KAPABLE-K suggested?
If you've looked into the invoices in detail, did you notice where the difference in price came from?
Let us know!