Price increase

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I'm a Contributor Level 2
I'm a Contributor Level 2

Price increase

So my monthly payment went up for no reason and I cannot phone in now to get an explanation. Every few years it's a yo yo between Telus and Fido as Telus can now offer a better deal

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Re: Price increase

Hello @moontune,

 

Fido would have given you advance notice of any service increase. They usually give the notice on our monthly invoice if you check your last 3-4 invoices you should see the notice.



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Price increase

Thank you and it would have been nice but it just went up without any warning. 

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Moderator
Moderator

Re: Price increase

Hey @moontune !

 

We can definitely look into this and verify what happened.

 

You can reach out to us through any of our customer service channels to get started ! 

 

Alternatively, we can also send you a PM through the Community, if that works best for you. Smiley



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Price increase

I tried but cannot get hold of anyone. I cannot phone in as the system has changed so how can I get an explanation

of the charges?

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Re: Price increase

Hey @moontune! Did you check out your last few invoices as @KAPABLE-K suggested?

 

If you've looked into the invoices in detail, did you notice where the difference in price came from?

 

Let us know!

 

 



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