Price increase

Price increase

Price increase

moontune
I'm a Contributor Level 2

Price increase

So my monthly payment went up for no reason and I cannot phone in now to get an explanation. Every few years it's a yo yo between Telus and Fido as Telus can now offer a better deal

5 REPLIES 5
KAPABLE-K
MVP

Hello @moontune,

 

Fido would have given you advance notice of any service increase. They usually give the notice on our monthly invoice if you check your last 3-4 invoices you should see the notice.



moontune
I'm a Contributor Level 2

Thank you and it would have been nice but it just went up without any warning. 

Hey @moontune !

 

We can definitely look into this and verify what happened.

 

You can reach out to us through any of our customer service channels to get started ! 

 

Alternatively, we can also send you a PM through the Community, if that works best for you. Smiley



moontune
I'm a Contributor Level 2

I tried but cannot get hold of anyone. I cannot phone in as the system has changed so how can I get an explanation

of the charges?

Hey @moontune! Did you check out your last few invoices as @KAPABLE-K suggested?

 

If you've looked into the invoices in detail, did you notice where the difference in price came from?

 

Let us know!