Price increase

[moontune]

So my monthly payment went up for no reason and I cannot phone in now to get an explanation. Every few years it's a yo yo between Telus and Fido as Telus can now offer a better deal

[KAPABLE-K]

Hello @moontune,

Fido would have given you advance notice of any service increase. They usually give the notice on our monthly invoice if you check your last 3-4 invoices you should see the notice.

[moontune]

Thank you and it would have been nice but it just went up without any warning. 

[FidoValerie]

Hey @moontune !

We can definitely look into this and verify what happened.

You can reach out to us through any of our customer service channels to get started ! 

Alternatively, we can also send you a PM through the Community, if that works best for you.

[moontune]

I tried but cannot get hold of anyone. I cannot phone in as the system has changed so how can I get an explanation

of the charges?

[FidoNick]

Hey @moontune! Did you check out your last few invoices as @KAPABLE-K suggested?

If you've looked into the invoices in detail, did you notice where the difference in price came from?

Let us know!