Hi, it seems like I am seeing this more and more here...
I was a longtime customer of Fido... I think 1999/2000ish is when they initially got me with the Nokia 5190 (and I've had many phones since then, Motorola V3 RAZR, Sony T310, Iphones 3,4,5,6+,X,Xs,12 pro, and 13pro). I brought my dad and sister to Fido, and she's brought a few other people, so I'm pretty sure that counts as "loyal".
Anyway, I was brought to a competitor after a bunch of price increases, refusing to get me any "better" plans (it seems the system always tries to "up-sell" so they get more money, regardless if there's a better plan, i.e. same gigs for less money). And mid-last year I left, I didn't have any quality issues, just I felt they didn't care, or rather, only cared about the money.
I was contacted by the winback department a few weeks/months later and was given a better plan (FINALLY, I thought!), less gigs than I had before (I think I was on the 6gb/$60 (2016), Pulse 5gb/$60 (2017) from a few Christmases ago, then got a 15gb/$60 (2019) and then a 30gb/$70 in 2020), to 25gb/$45. Pricing was my main souring point with Fido (followed by lack of 5G), so they won me back with that last plan in Sept 2021. I had been promised that I would have that plan and price for as long as I didn't change it.
Now, a few months later there's an increase. A +10% one, mind you.
It sems like they will do whatever for the sale/winback and then you're thrown to the wolves.
Why is it a "legacy" plan as soon as we are offered it? Why is a retension/winback offer considered legacy? This just shows me they just wanted some better end of year subscriber numbers, and could care less right now.
At first I thought it was a global increase, but the pricing on the website doesn't seem to have changed for their "in-market" plans.
Thanks for the Trojan Horse of a plan, it was all fine and dandy while I didn't have the lowest cost plan, then, all of the sudden it is a Legacy one, and being subjected to an increase.
They also won back my sister and her boyfriend, so I don't know if they are seeing the increase. I'll ask them to check as well.
How can we ever resolve this?
A promo for $5 off for 6 months doesn't seem like enough. So the increase is delayed... whop-de-do.
I've read but don't really believe it, where if someone is on contract they would not have any increase... if so, can I voluntarily ask for a 2 year contract on the legacy plan?
Does a CRTC complaint even do anything?
Thanks
