Plan Glitch

[bhavikpatel7777]

I changed my plan, and after that, they charged me for Canada-wide minutes, but my plan already has Canada-wide unlimited minutes free.
I connected on 611 many times but they cannot find the proper solution for me.
Now my usage shows that your minutes are over-limited, So I have to pay for plan + minutes used in Canada-wide.
If anyone has the same issue?

@Fido please review my account and help me ASAP.
I have been facing this issue since 14th June 2024

[Cawtau · Accepted solution]

Hello Bhavikpatel7777,

  Welcome to the community!

  Sorry to hear of your issue. However, you should note the forums are community-driven and are not intended as a venue for customer service. We do not have access to customers' accounts so we would not be able to look into your situation.

  If you wished assistance with your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[bhavikpatel7777]

I have contacted them many times, but they didn't solve my problem, they only gave credit to my account, 
Now I am calling them and they told me to wait 7 days.
But it's been 35-39 days, and I am still waiting.