Not receiving all text messages

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I'm a Participant Level 3
I'm a Participant Level 3

Not receiving all text messages

Recently, I have not been receiving all the text messages that people send to me. I'm getting messages from both android and iPhone users so it doesn't seem to be BC of a certain type of phone. Currently have the Samsung Galaxy s7 edge. Anyone else experiencing this and could hopefully help me?

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Re: Not receiving all text messages

When you suspect you're not receiving all the SMS your contacts sent you, here's a few things you can try. Remember not to use a 3rd party app (iMessage, Android Message, WhatsApp, etc...) for the tests.

 

1. Turn off your phone, wait 1 minute and turn it back on.

2. Send an SMS to your own number. You should receive it instantly!

3. Try your SIM card in another phone. Nowadays, most devices are unlocked so it shouldn't be a problem to find one Smiley Otherwise you can pass by a Fido store and we'll test it for you.

 

This will help us determine where the issue is coming from. With  this information we'll know the next steps to take to resolve it! I hope that helps Smiley

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Former Moderator
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Re: Not receiving all text messages

Hi Ayoolaakins! 

 

Welcome to the Community! Smiley 

 

Are you receiving some of your text messages? When you don't receive them, are you in an area where you have a lower network connection? 



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Former Moderator
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Re: Not receiving all text messages

Hey @Ayoolaakins

 

Any update on this? Keep us posted!



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Not receiving all text messages

Hi FidoMegan,

 

I am having a similar problem. I recently moved from Ontario to Nova Scotia. Ever since then I haven't been recieving certain text messages. I am in an area where I have lower connectivity. I am currently using a Samsung Galaxy s6.

 

Thank you for your time.

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Moderator
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Re: Not receiving all text messages

Hey @AymanxD, welcome to the Community Very_Happy

 

We'll check this out with you as you should definitely be receiving all your texts.

 

Keep an eye on your inbox, I'm sending you a PM so we can take a look Smiley


See you there!

 

 



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I'm a Contributor Level 1
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Re: Not receiving all text messages

I have been experiencing the same problem. I have a Samsung Galaxy S7 and I intermittently am not getting texts from my wife and friend, who are also both on the Fido network. It is really frustrating because I want reliable texting. If I wanted unreliable service, I'd switch to Freedom Mobile. Please help.

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Former Moderator
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Re: Not receiving all text messages

Hey @Rami2

Can you let us know if you have all the recent updates on your phone?

Have you also tried your SIM in a different device to see if that still happens?



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Not receiving all text messages

I am receiving some of them but most of the time I'm only receiving 3/10 messages sent to me. Usually when I message the person first, it works perfectly but if not then I don't know they have messaged me till they tell me in person

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Re: Not receiving all text messages

@FidoChristina still having the same problems

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Re: Not receiving all text messages

Hey @Ayoolaakins

 

Any error message on your end when you try to send a message?



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