Recently, I have not been receiving all the text messages that people send to me. I'm getting messages from both android and iPhone users so it doesn't seem to be BC of a certain type of phone. Currently have the Samsung Galaxy s7 edge. Anyone else experiencing this and could hopefully help me?
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Welcome to the community!
Are you sure the messages you received are SMS? Since you're using an iPhone, is it possible those messages were iMessages? Those messages would be transmitted via the internet and would need data to transmit.
Alternatively, is it possible those messages were MMS rather than SMS? Multimedia Messaging Service (MMS) does not necessarily imply picture messages. Messages with subject headings (possibly even if left blank) will send via MMS rather than SMS. Additionally, group messages also send as MMS. Furthermore, newer phones might send long-SMS as a single MMS rather than multiple SMSs. If those messages were indeed MMS, data would need to be enabled to send/receive those messages.
Hope this helps 😀
I am receiving some of them but most of the time I'm only receiving 3/10 messages sent to me. Usually when I message the person first, it works perfectly but if not then I don't know they have messaged me till they tell me in person
I am having a similar problem. I recently moved from Ontario to Nova Scotia. Ever since then I haven't been recieving certain text messages. I am in an area where I have lower connectivity. I am currently using a Samsung Galaxy s6.
Thank you for your time.
I have been experiencing the same problem. I have a Samsung Galaxy S7 and I intermittently am not getting texts from my wife and friend, who are also both on the Fido network. It is really frustrating because I want reliable texting. If I wanted unreliable service, I'd switch to Freedom Mobile. Please help.
When you suspect you're not receiving all the SMS your contacts sent you, here's a few things you can try. Remember not to use a 3rd party app (iMessage, Android Message, WhatsApp, etc...) for the tests.
1. Turn off your phone, wait 1 minute and turn it back on.
2. Send an SMS to your own number. You should receive it instantly!
3. Try your SIM card in another phone. Nowadays, most devices are unlocked so it shouldn't be a problem to find one Otherwise you can pass by a Fido store and we'll test it for you.
This will help us determine where the issue is coming from. With this information we'll know the next steps to take to resolve it! I hope that helps
If it's happening with more then 1 contact, it might be an issue with your phone.
To find out what's wrong however, we need to figure out if the issue comes from your phone or your sim card.
When you send text messages to yourself, are you able to receive them right away?
Also, do you have another Fido phone where you can test your sim card in?