No call from winback

[Chloeha]

Hi

I have a problem with my bill, they do not apply the discount deal i received and keep charging me full price. I have been contacting support several times and they always said they submitted a form to win back team so the winback team can call me back in a few days. Everytime i waited amost a month and no call received. Please pm me

Yhanks

[FidoSaad]

Hey there @Chloeha

Welcome to the Community

Unfortunately, Winback promotions can only be offered and applied by our Winback team.

With that said, if you're missing any of the promotions originally mentioned by Winback when setting up your service, we'll be happy to look into it or follow up on the call back request. To do so, you can reach out to us at these channels, and we'll take it from there.