Negative balance

Negative balance

Negative balance

SOLVED
Thahany_Sabeera
I'm a Participant Level 1

Negative balance

I see a negative balance in this month bill. I would request you to please clarify how there is a nagative balance, may be since I had a referral but that is not mentioned in the generated bill.

Accepted Solution

Re: Negative balance

Solved by Senior MVP Senior MVP

Hello Thahany_Sabeera,

 

  Welcome to the community!

 

  As already mentioned, it appears as though you've received a credit or you have made payments of more than you owed. Have you viewed the billing details on your bill? You can do so via My Account --> Billing & Payments. From there, you can Save and/or Print a PDF copy of your bill. Alternatively, you should also be able to view the details online under Other charges and credits.

 

Hope this helps 😀

 

Cheers

 

 

 

 

 

View solution in context
2 REPLIES 2
Cawtau
Senior MVP

Hello Thahany_Sabeera,

 

  Welcome to the community!

 

  As already mentioned, it appears as though you've received a credit or you have made payments of more than you owed. Have you viewed the billing details on your bill? You can do so via My Account --> Billing & Payments. From there, you can Save and/or Print a PDF copy of your bill. Alternatively, you should also be able to view the details online under Other charges and credits.

 

Hope this helps 😀

 

Cheers

 

 

 

 

 


khouya
I'm Helpful Level 3

Hi Smiley

I think u got a credit on your bill, so next time u don't have to pay.

Have a nice day Smiley