I am a NEW fido CUSTOMER.
first downloaded the app 13 days ago and I remember seeing the Databytes option on the main screen.
when I updated the app about 8 days ago on my iphone 6s ios 10.3
my data bytes option disappeared....
I dont even have the option to shake anymore everything is gone.
PS: yes I have read about 10 forums about this issue and there are none that are really being treated just the same advice.
PPS: I have contacted customer service and they sent me a link on how to set it up.....No help.
Solved! Go to Solution.
06-06-2018 09:05 PM
Good job on the research! We're always glad to help you out here on the community.
The first thing that comes to mind when reading your post is that you need to update your iPhone software to the latest version of iOS: 11.4
If you've got the latest version of the Fido My Account app but your software is not up-to-date, that can create an conflict in the execution of the app.
Try that before anything else and let us know how it goes!
I moved your post to this thread here as it seems to fit.
I'm sad to see you're experiencing complications with this feature. Can you tell us if you can launch the ``My Data Bytes History`` when you click on ``More``at the bottom right of the App?
If so, how many remaining data bytes sessions do you see left for this current cycle?
I am also having the same problem with trying to active the free hour of data.
iphone 7 iOS was just updated to 11.4.1.
Fido app updates about a week or so ago.
The banner use to show up at the top under my phone number and also in the more tab. But it is no longer there.
i am also on a Fido pulse plan.
my bf also just noticed it on his phone that it was gone. He uses something different
New customer to fido.
Downloaded fido app and cant see the option to start data bytes anywhere.
Not on the “usage” page or the “more”section.
On fido pulse plan
iphone 7 version 11.4.1
fido app version 3.3.2 (3)
Tried re-downloading fido app. Still same.
Hard reset iphone, still same.
Talk to customer service and they are telling me to re-download app but still same.
I have the exact same problem
I dont mean to be mean here, but I have seen the replies you Mods provide, they do not help at all. I do not want copy and paste answers
1. I am on Fido Pulse plan, confirmed with texting "PULSE" to 222, and checking online account
2. App is on latest update
3. Im on Fido network
4. I have reinstalled the app
5. Im running Android 7.0
6. Send me a PM asap
7. I hope this isnt any intentional flaw designed to reduce data used
I also have this issue. I don’t see any data bytes button in the app itself.
On the latest Fido app version 3.7
using iPhone 8 on iOS 12.1.4
if any help would be much appreciated
i had used data bytes before a year ago. But then don’t see the option anymore
Hey there @Arnold3!
A couple of things can go wrong, first of all, have you attempted to reinstall the Fido app already? That's always worth a shot.
Otherwise, are you currently within our Extended coverage, or roaming? This would also disable the Data Bytes themselves.
Are you connected to Wi-Fi currently? If yes, can you disable it temporarily and retry?
Keep us posted!