NO data bytes OPTION in APP

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I'm a Participant Level 3 MickeyBriggz
I'm a Participant Level 3

NO data bytes OPTION in APP

                                                    I am a NEW fido CUSTOMER.

 

first downloaded the app 13 days ago and I remember seeing the Databytes option on the main screen.

when I updated the app about 8 days ago on my iphone 6s ios 10.3
my data bytes option disappeared....

I dont even have the option to shake anymore everything is gone.

 

PS: yes I have read about 10 forums about this issue and there are none that are really being treated just the same advice.

 

PPS: I have contacted customer service and they sent me a link on how to set it up.....No help.

Accepted Solution

Re: NO data bytes OPTION in APP

Hey @MickeyBriggz 

 

Good job on the research! We're always glad to help you out here on the community. Smiley

 

The first thing that comes to mind when reading your post is that you need to update your iPhone software to the latest version of iOS: 11.4

 

If you've got the latest version of the Fido My Account app but your software is not up-to-date, that can create an conflict in the execution of the app.

 

Try that before anything else and let us know how it goes!

 

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I'm a Participant Level 2 Sher_E
I'm a Participant Level 2

Re: NO data bytes OPTION in APP

@allylaa I have the same problem right now with my android. How did you fix yours?

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Message 16 of 30
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Moderator
Moderator

Re: NO data bytes OPTION in APP

Hey @Sher_E

 

I moved your post to this thread here as it seems to fit. 

 

I'm sad to see you're experiencing complications with this feature. Can you tell us if you can launch the ``My Data Bytes History`` when you click on ``More``at the bottom right of the App? 


If so, how many remaining data bytes sessions do you see left for this current cycle? 



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Message 17 of 30
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I'm a Participant Level 1 fido1531
I'm a Participant Level 1

Re: NO data bytes OPTION in APP

I am also having the same problem with trying to active the free hour of data.

iphone 7 iOS was just updated to 11.4.1. 

Fido app updates about a week or so ago.

The banner use to show up at the top under my phone number and also in the more tab. But it is no longer there.

i am also on a Fido pulse plan.

 

 

my bf also just noticed it on his phone that it was gone. He uses something different 

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Moderator
Moderator

Re: NO data bytes OPTION in APP

Hey @fido1531

 

No worries, a PM is on it's way so we can look into it together.



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Message 19 of 30
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I'm a Participant Level 1 Erfa
I'm a Participant Level 1

Re: NO data bytes OPTION in APP

I've been having the same issue.

I just switched to Fido 3 days ago but the My Account app never had the Data Bytes option for me. I'm on the $45 Fido Pulse plan. Phone and app are up-to-date.Screenshot_20180906-215338_My Account.jpgNo data bytes option...

 

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Message 20 of 30
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Moderator
Moderator

Re: NO data bytes OPTION in APP

Hey there @Erfa

 

Welcome to the community Smiley

 

We'll need to have a closer look at your plan and services. Sending you a PM so we can get started.



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Message 21 of 30
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I'm a Participant Level 1 Kohpro84
I'm a Participant Level 1

Re: NO data bytes OPTION in APP

New customer to fido.

Downloaded fido app and cant see the option to start data bytes anywhere. 

Not on the “usage” page or the “more”section.

On fido pulse plan

iphone 7 version 11.4.1 

fido app version 3.3.2 (3)

Tried re-downloading fido app. Still same.

Hard reset iphone, still same.

Talk to customer service and they are telling me to re-download app but still same. 

Please help.

 

 

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Message 22 of 30
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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: NO data bytes OPTION in APP

Hey @Kohpro84

 

Welcome to the Community, we're happy to have you in the Fido Family!

 

I moved your post to this thread as it relates to the same topic! 

 

Sending you a PM so we can take a look and sort this out!



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Message 23 of 30
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I'm a Participant Level 2 meganmcarthur
I'm a Participant Level 2

Re: NO data bytes OPTION in APP

Can someone PM me too? I’m having the same problem 

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Message 24 of 30
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Moderator
Moderator

Re: Data bytes not showing on Fido app

Hi @meganmcarthur. We'll be sending you a PM shortly. 

 

Talk to you there. Smiley 

 

 



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Message 25 of 30
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I'm a Participant Level 2 jfong1
I'm a Participant Level 2

Re: NO data bytes OPTION in APP

I have the exact same problem

I dont mean to be mean here, but I have seen the replies you Mods provide, they do not help at all. I do not want copy and paste answers

1. I am on Fido Pulse plan, confirmed with texting "PULSE" to 222,  and checking online account 

2. App is on latest update

3. Im on Fido network

4. I have reinstalled the app

5. Im running Android 7.0

6. Send me a PM asap

7. I hope this isnt any intentional flaw designed to reduce data used

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Message 26 of 30
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Moderator
Moderator

Re: NO data bytes OPTION in APP

Hey @jfong1

 

You get the same result when you are on Wi-FI?

 

 



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Message 27 of 30
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I'm a Participant Level 1 Arnold3
I'm a Participant Level 1

Re: NO data bytes OPTION in APP

I also have this issue. I don’t see any data bytes button in the app itself. 

 

On the latest Fido app version 3.7

using iPhone 8 on iOS 12.1.4

 

if any help would be much appreciated 

 

i had used data bytes before a year ago. But then don’t see the option anymore 

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Message 28 of 30
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Moderator
Moderator

Re: NO data bytes OPTION in APP

Hey there @Arnold3!

 

A couple of things can go wrong, first of all, have you attempted to reinstall the Fido app already? That's always worth a shot. 

Otherwise, are you currently within our Extended coverage, or roaming? This would also disable the Data Bytes themselves.

Are you connected to Wi-Fi currently? If yes, can you disable it temporarily and retry?

 

Keep us posted!  

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Message 29 of 30
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Moderator
Moderator

Re: NO data bytes OPTION in APP

Hey @Arnold3!

 

We haven't heard back from you. Are you now able to access your Data Bytes through the My Account app?



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