NO call back from the Winback team after mgs were left for them

[Vanman604]

I am very dissapointed with Fido. I live in Vancouver where there has been a a huge response to Shaw cable's $45 25gb / unlimited plan. I have been interested in switching to it for a couple mths and advised Fido of this without any customer service reps offering me anything close to it. After several calls to customer service, I decided to leave Fido ( Fido + Rogers customer since 2000). I switched to Shaw and the Day after I did, I received a email which stated there was a special offer too good to send in a email and to pick up when you see fido call. I have called the center to be told they do not know what this is about. I am interested in finding out what it is and would consider returning to fido if the offer is comparable to what I was interested in in the first place. If someone at fido could please look into this for me, my negative feelings about fido may change. 

[FidoSaira]

Thank you for the details, Raj-D! We'll send you a PM shortly to look into it with you.

[FidoClaudia]

Hey @shabeebrizvi,

I'll send you a PM to take a closer look at your account. Talk soon!

[shabeebrizvi]

Thanks Claudia! Good to see some response after 2 weeks of trying to reach Fido. Really appreciated! 😅

[FidoKenny]

Hey @shabeebrizvi

We sent you a PM to go over this.

Talk to you soon. 
 

[NaliniR · Accepted solution]

Hi @Vanman604,

Offers and promotions change all the time sometimes one carrier may not be able to match or provide a better deal than its competitor.

If you got an e-mail saying someone would call you that call will be coming from a different department and customer service would not be able to help, you will have to wait until that department makes the call to you.